Senior IT Manager

Modis is seeking a Senior IT Manager for a permanent opportunity in Washington, DC.  The primary responsibility of this position is to manage the IT Department’s customer support components by implementing and managing the client’s regional information technology infrastructure and systems and training for corporate computer users in accordance with department SLAs and industry best practices. Responsibilities and Duties: People Management/Team development • Supervise in-house Network Engineer supporting office staff’s use of desktop and notebook computers, standardized office productivity suite (MS Office), and corporate email system (MS Exchange) • Manage & develop in-house IT employees to maintain the smooth running of the region’s IT infrastructure covering hardware / software / polices and end user satisfaction. • Provide management and direction to Service Desk team to improve customer satisfaction through delivery of high quality, responsive support. • Ensure support tickets are closed in a manner consistent with department SLAs. • Providing high quality PC hardware and software configuration and problem resolution support • Implement industry best practices and SLAs for departmental support and service functions. • Hire and manage IT contractors to facilitate the maintenance or expansion of remote offices within the region ensuring SLAs are achieves and vendor compliance is maintained • Negotiate vendor support contracts and associated SLAs to assist with support of ongoing operations. • Manage IT contractors hired to maintain or extend regional IT systems to ensure vendor compliance with contract terms and SLAs • Negotiate vendor support contracts and associated SLAs • Provide technical and project management support for the implementation of global Carlyle IT strategies and systems deployment plans • Facilitate the tracking and execution of remote office adds, moves or change operations • Contribute to the development of company-wide IT policies and procedures and strategies through feedback obtained from regional business teams • Define and develop regional policies and procedures that ensure the successful operation of the IT infrastructure • Extend regional remote access capabilities to support the extensive travel by investment professionals • Provide hands-on support and training to office staff to improve their productivity and effectiveness using PC software • Participate in DR training and dry run operations • Manage proactive communication pathways between IT and the regional business teams • Liaise with business leaders in order to ensure that the regional department remains aligned with their business requirements • Provide recommendations on the IT infrastructure in order to increase efficiency, reliability and customer satisfaction within the region. • Work with global IT management in order to define regional priorities and global project deployment plans • Participate in change and release management activities with global counterparts • Manage infrastructure upgrades and swap-outs to ensure the accuracy of the company’s computer equipment inventory. Minimum Qualifications: Knowledge and Experience • Relevant college or university degree • Three to five years of personnel management experience • Two to three years of project management experience • Seven to ten years of progressive experience supporting, managing, and implementing evaluating information technologies and business systems • Experience supporting users on a Microsoft Windows based network environment • Strong proactive, customer-service orientation with a proven track record and demonstrated high level of initiative • Experience negotiating SLA-based service contracts and managing vendor relationships. • Strong verbal and written communication skills. • Ability and willingness to actively engage with office staff at a variety of levels. • Excellent customer service skills. • English language fluency required. Second language skills welcome • Ability to work effectively in a dynamic environment and respond efficiently to changing priorities. Education and Certifications • BA or BS degree in Information Systems or equivalent • Relevant Project Management fundamental coursework • MCSE certification preferred Position-specific Technical Requirements • Proven experience installing and troubleshooting network and PC hardware and software in a Windows 2003 network environment with Exchange 2003 and MS Office suite • Knowledge of Cisco and HP related hardware technologies • Ability to deploy TCP/IP related services • Exchange and AD administrative experience • Blackberry experience a plus • Proven ability to complete tasks independently and under pressure • Strong problem-solving skills. Job Reference Code: IT Manager Company: Modis, Inc. Status: Full Time, Employee Location: 20004 Salary: 100,000.00 - 120,000.00 USD /yearBonus eligible Job Category: IT/Software Development Career Level: Manager (Manager/Supervisor of Staff) Work Experience: 7+ to 10 Years Education Level: Bachelor's Degree