Senior SAP Basis Administrator

About Infosys:Infosys (NASDAQ: INFY) defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a flat world. These solutions focus on providing strategic differentiation and operational superiority to clients. With Infosys, clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their IT budget by leveraging the Global Delivery Model that Infosys pioneered. Infosys has over 80,000 employees in over 40 offices worldwide. Infosys is part of the NASDAQ-100 Index. For more information, visit www.infosys.com About the Unit:Infrastructure is beginning to play an integral part in delivering an agile and flexible end-to-end business service. The ability to manage the underlying Infrastructure components is becoming increasingly complex due to the speed of technological innovation. The need for agility and flexibility to gain competitive advantage has created an imperative for enterprises to look at strategic differentiation using newer models, such as Modular Global Sourcing, for delivering services.Infosys provides end-to-end services across all IT Infrastructure service domains, through a continuous life cycle of "Plan, Design, Implement/ Migrate and Manage". Infosys is able to deliver these services to clients in the most consistent, predictable and cost-effective manner, leveraging its Global Delivery Model.Responsibilities:- Ensure meeting Service Level Agreements (SLA) agreed with the customers - Handle escalations - Transition Management - Perform SPOC role for the Offshore / Onsite team as applicable - Provide technical support and leadership in a complex mission critical SAP environment - Ensure all the supported components are maintained & optimized periodically. - Manage & consult on the design of hardware and software within the environment - Provide High Available solution designs - Performance Management - Landscape designing. - Provide systems and technical guidance to the team. - Coordinate with other domains / Function teams and establish Implementation plan for changes / Basis Project for timely delivery of the same. - People management (induction, development & retention) - Overall operations, process and quality management - Provide SAP Archiving solution based on the environmentTechnical requirements:- Expertise in 4 or more of the following areas: SAP ECC, BW, SCM (LC), CRM, SRM, XI/PI, EP, Solution Manager - Exposure to any of the new dimension products like PI, MDM, KM, EP - Must have experience in version upgrades planning and execution. - Expert in all Basis administration tasks (ABAP + J2EE) - Involved in at least 2 end-to-end implementation experiences up to go-live. - Be able to project the Technical & Process requirements for an optimized operation of the Basis team. Behavioral requirements:- Customer focus - Leadership skills and team player - Must have good analytical skills - Quality oriented: Suggest and implement improvements/automation to improve quality and efficiency of the services delivered - Process oriented: Believe in defining and following standard processes. To make it more Process dependant than people dependantOther requirements:- Must have 7 to 12 years of relevant experience - Must hold Bachelor's. Master's preferred.* Position is available in multiple locations across the US Company: Infosys Technologies Ltd Location: New York, NY Salary/Wage: Salary DOE. Relocation expenses covered Status: Full Time, Employee Job Category: IT/Software Development Relevant Work Experience: 7+ to 10 Years Career Level: Manager (Manager/Supervisor of Staff) Educational Level: Bachelor's Degree Company: Infosys Technologies Ltd Contact: Palak Shah Email: Apply by Email