Service Technician

Convergence Networks is dynamic, fast growing network support company specializing in IT support for small and medium sized businesses. We set ourselves apart from competitors by creating strong, lasting relationships and providing world-class customer service through our experienced team of certified technicians. Job Description: We are seeking innovative, highly motivated Service Technicians with an appreciation for an exceptional work atmosphere, and who understand the significance of strong customer service. The ideal candidates will be energetic, upbeat, and possess outstanding interpersonal skills with a desire to advance with our organization. There are great opportunities to grow and learn within the IT profession while providing exposure to numerous IT issues. The Service Technician will respond to incoming customer requests (phone and email), create cases in trouble ticketing system, troubleshoot and resolve issues remotely, and when necessary, escalate cases to the appropriate party. In addition, Service Technicians will also be required to travel to customer sites to handle issues that are not able to be resolved remotely. Candidates should have excellent organizational and time management skills with the ability to work well individually as well as within a team setting. Extraordinary communication skills (both written and verbal) and troubleshooting abilities are required when working with our customers. Experience & Training: The following technical skills and experience are highly desired: • 3 years minimum of relevant experience (call center experience strongly preferred) • A + certified and Associates Degree (IT related) preferred • Desktop operating systems (Windows 2000 / XP) • Computer hardware • Internet protocols (DNS, SMTP, TCP/IP) • Remote control utilities (VNC, RDP) • Network cabling and printing • User account maintenance (creation, deletion, password administration) • Understanding of viruses, spyware, and SPAM • Understanding of backup and restore methodologies • Reliable and insured vehicle with a clean driving and criminal record Benefits: Being rated as one of the Top 100 Places to Work in Oregon for the fourth consecutive year, Convergence Networks offers many benefits to its employees including: • 401k match • Medical, Dental, and Vision insurance • Competitive Paid Time Off policy • Certification and education reimbursement All applicants must send salary requirements and resume to hr@cnwi.net for consideration. Convergence Networks is an Equal Opportunity Employer.