Service Technician (Technical Support - Printer/Copier)

Location: Tyler, TX 75705 Employment Type: Full Time, Temporary/Contract/Project, Employee Expected Duration: 2+ to 5 Years Pay Rate: 14.00 - 16.00 USD /hour(based upon experience) - ($25.00/hr for overtime) One of the nation's largest producers of copiers and printers is looking for an experience and professional service technician to join it's team in Tyler, TX. This is a long-term contract opportunity with the possibility of going permanent dependent upon performance during the contract term. Job Description - Service Technician Purpose of Position: Provide repair and service support in customers location, working with Low to Mid-Range office products in a break/fix mode and production products in a preventive maintenance mode. In addition this position requires the individual to: - Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventive maintenance activities, and customer call assistance. - Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. - Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible. - Keep service management informed of potential customer issues if unable to resolve. - Participate as a full member of a service workgroup and contribute to the groups productivity. Required skills: - Have a clean and groomed appearance and adhere to the contracting organizations dress code. **This is typically for men, button up or golf shirt with collar, dress slacks, dress shoes or street shoes that can be polished. **For women, button up blouse with collar and appropriate neckline, dress slacks, dress shoes or street shoes that can be polished. - Be available for work during assigned work day/s. - Report to first call when assigned workday assignment starts. - Unless otherwise notified by the company, contractors will wear a company badge. - Responsible for providing reliable transportation to service calls. - Able to work independently and/or on a team with minimal supervision. - Shows pride in work and pays attention to detail. - Interested in improving technological skills. - Possess good verbal and written skills, and can communicate effectively. - Ability to manage multiple tasks. - The position requires the ability to lift and /or move thirty (30) pounds. Education: - A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field. - Two (2) or more years of related field experience as a technician may be substituted for the certificate/diploma. Experience: - Experience or formal training in AC-DC electrical/electronics required. - Functional knowledge and application of a multi-meter. - Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment. **A+ or N+ certified is a plus. (desired) - PC skills are required for this position. - Skill demonstration required in Internet Explorer Navigation, File saves and moves, Internet connectivity. - Also required is a functional knowledge of Microsoft Operating Systems (W98, NT, 2000, XP) and Microsoft Office Applications (Word, Excel). - The position also requires using the PC for data entry, troubleshooting, and web access. - Proven excellent customer service skills. Additional Job Requirements: - Willing to travel in local area. - Willing to be a performer in a team environment. **If this seems like an opportunity you would be interested in then please respond to this posting with your most recent resume in Microsoft Word format in addition to your primary contact telephone number. Thank you for your time, and you will be contacted as soon as possible! ** Contact: PLEASE E-MAIL RESUMES TO: Apply by Email