Store Systems Support Analyst

Store Systems Support Analyst TRANS WORLD ENTERTAINMENT is one of the largest specialty music and video retailers in the United States. The Company currently operates over 800 retail stores in the United States, the District of Columbia, the U.S. Virgin Islands and Puerto Rico and operates a retail web site at www.fye.com   You may know us under our brand names of F.Y.E., Suncoast brands, Second Spin, etc.  The company offers a wide selection of entertainment products, including CDs, DVDs, video games, boutique/specialty items and related accessories.  The company’s headquarters, along with its main distribution center, is in Albany, NY with an additional distribution center in Carson, CA.In this position, the Store Systems Support Analyst plays the role of supporting the Point of Sale (POS) systems for all of our stores.  The position requires helpdesk support, some networking, customer service and analysis of system issues.  Experience with troubleshooting is preferred. The successful candidate will have retail experience, knowledge of Point of Sale systems (hardware and software), help desk environment and some experience with network infrastructure is a plus!  Two year degree in IT or related field, Microsoft Office Suite, and XP is preferred.   If you are a team player, have strong organizational, communication, and customer service skills, we want to hear from you! EOE Women/minorities encouraged to apply.     Compensation Trans World Entertainment has emerged as the strongest specialty entertainment retailer in the country. It's no surprise; our people are the secret to our success, and our compensation philosophy proves it! Trans World's compensation package is a reflection of our proactive initiatives and strategic programs, not to mention our competitive nature. It is both incentive-driven and industry-competitive, offering our associates an unbeatable opportunity for compensation potential. Our individual compensation packages may include base salary, merit pay and bonus potential.