Systems Engineer

Qualifications and responsibilities to include:

 

Understands and communicates technical and business issues with customers, account 

team and other internal partners.

 

 

On-site installation, implementation, maintenance and repair of customer solutions. 

 

 

Perform troubleshooting and repair in escalated or critical situations.

 

 

Perform sustaining install activities including patches and upgrades. 

 

 

Operates comfortably in high availability or mission critical environments (those where  

system outage causes irrevocable business loss for the customer.), often multi-vendor with

variety of SW and operating systems.

 

 

Maintain solution profiles and installation. 

 

 

Perform health check and maintenance services for customer solutions. 

 

 

Provide and demonstrate leadership throughout customer interactions. 

 

 

Performs troubleshooting for escalated issues, conducts deployments and upgrades for

heterogeneous or complex environments, and performs preventative maintenance services.

 

 

Travel is required and is generally within their local market/state but can be global as

needed.

 

 

 

Other Qualifications:

 

Bachelors degree in related IT or Computer Field. 

 

 

2+ years of related industry experience preferred. 

 

 

Experience in both Windows and Non-Windows environments preferred. 

 

 

Understanding of current programming languages preferred.

 

 

Understanding and ability to troubleshoot networks and WAN’s. 

 

Must possess strong analytical skills to apply to problem solving. 

 

 

 

 

Must possess strong communication skills, both verbal and written.

 

 

Demonstrated ability to work with minimal supervision or guidance.

 

 

Travel required.