Systems Engineer (Cisco)

Continental Resources, Inc. is the nationwide source for systems and network integration, network design and support, on site and remote services, multi-vendor solutions, hardware installation consulting and lifecycle services.  We are currently looking for an IP Telephony/Converged Communications Delivery Engineer for our Cisco Solutions Group in our North New Jersey/New York City Office.

 

The Delivery Engineer provides site-survey, detailed design, implementation and troubleshooting services in the Voice, IP Telephony, Converged Communications and related technologies to Continental Resources’ customers.  The Delivery Engineer also provides pre-sales support and information to Continental’s Account Managers, though the majority of their time will be devoted to post-sales services.

 

Responsibilities

 

·  Provide low-level design services in the many technologies related to Converged Voice and Video

·  Design, install and troubleshoot voice and IP Telephony solutions based on Cisco’s products and solutions

·  Document and share information learned on projects with peers within Continental’s Professional Services organization

·  Participate in sales calls and presentations with customers when required

·  Assist Solutions Architects and Account Managers in discovery and design of customer solutions

·  Participate in training classes and partner-provided information sessions as part of regular personal growth

 

Requirements

 

·  Extensive experience designing and deploying VoIP and IP Telephony solutions for mid-market and enterprise customers

·  Knowledge in two or more Cisco voice applications such as:

o  Unified Communications Manager (CallManager)

o Unity and/or Unity Connection

o MeetingPlace and/or MeetingPlace Express

o IPCC Express

o Mobile Connect/Mobility Manager

o Emergency Responder

o Other current Cisco Voice applications

·  Strong understanding of voice/telephony technologies including:

o Dial plan design (Gatekeeper and CallManager-based)

o Call routing and control protocols (H.323, MGCP, SIP, SCCP)

o Voice circuits and protocols (Q.SIG, ISDN PRI, CAS, FXO, FXS, PLAR, POTS, E&M, etc)

·  In-depth knowledge in IP networking, LAN/WAN Switching, and QoS techniques

·  Knowledge of traditional TDM PBX systems currently in regular production (Avaya, Nortel, Mitel, etc) in addition to the above voice technologies is a plus

·  Solid background in professional services or considerable experience in a pre-sales engineering role

·  Excellent written and verbal communication skills

·  Ability to work in a fast-paced deployment services environment

·  CCVP or equivalent experience is required; CCIE Voice is a major plus!

·  Bachelor’s degree or equivalent in a Computer Science related field typically required