Tech Support Call Center Opportunities

Technical Support - Call Center

IP Video Network

Chelmsford, MA

Day Shift 8:30AM - 5:00 PM

No Weekends - No Pager - No 7X24

AXIS COMMUNICATIONS – Global Leader IP Network Video Systems

 

Axis specializes in professional network video solutions for security surveillance and remote monitoring. Axis products include network cameras, video servers, video decod­ers, video management software and accessories. With over 1,000,000,000 network video cameras installed worldwide, Axis Communications is the market leader in Network Video surveillance and is rapidly expanding in the USA!

 Call Center Technical Support –Network Video Systems:

Entry and mid level opportunities exist for Technical Support professionals to work in our recently expanded Chelmsford, MA office. Technical Support provides technical troubleshooting and resolution to distributors, systems integrators and end users on IP-based network camera systems operational in small, medium and large enterprise surveillance systems.

 

Network cameras combine cameras and computer in one unit. Cameras capture and transmit live images directly over an IP network, enabling authorized users to locally or remotely view, store, and manage video over standard IP-based network infrastructure. A network camera has its own IP address and is connected to the network with a built-in webserver, FTP server, FTP client, e-mail client, alarm management, programmability, and more. In addition to video, a network camera also includes other functionalities and information being transported over the same network connection: digital inputs and outputs, audio, serial port(s) for serial data or control of pan/tilt/zoom mechanisms.

 

Our Tech Support professionals receive extensive training on Axis video systems product line and are assigned specific product specialties and related projects in addition to the primary responsibility of troubleshooting and support.

 

Work hours: Weekdays: 8:30am - 5:00pm

 Technical Support Position Requirements:

Our highly regarded Technical Support Professionals work diligently to maintain Axis' image and reputation, and we are known for exceptional service levels. We focus on expeditious problem resolution and do not work on a trouble ticket system. To be eligible for consideration, candidates must possess these credentials:

 

• Experience in the foundation of network set-up and troubleshooting including:

• IP networking covering LAN and WAN hardware configuration (routers, firewalls, etc.)

 

• Protocol knowledge such as (TCP/IP, RTP, UDP)

 

• Experience with IGMP and multicasting

 

• Experience with Windows OS (Win NT, 2000, XP, Windows Servers 2000 and 2003 including installation, troubleshooting and management

 

• Ability to diagnose complex problems and resolve them in an expeditious manner to the customer's satisfaction

 

• Prefer working with or for a vendor, distributor, reseller, integrator or installer of data networking, video surveillance or video over IP solutions

 • Strong customer-centric communication skills

 

• Communicate and collaborate effectively with internal staff

 

• Computer science or related discipline preferred and/or Microsoft or Cisco certifications (MCSE, CNE)



 

For more information about Axis, check out our website:  http://www.axis.com 

If interested in joining our team, email your resume to hum-res-us@axis.com