Technical Service Desk Analyst

Technical Service Desk Analyst We have immediate openings for technical support personnel in downtown Dallas Texas.   Responsibilities:  Provide inbound tier 1 support for the Microsoft suite of software, Lotus Notes, SAP, Windows 2000, Windows XP, Active Directory, PC Hardware, printers, VPN access, Palm Pilots/PDA devices and custom applications Properly log all support requests Take ownership of all support requests from initiation to resolution Properly escalate issues in accordance with established procedures Perform low level systems administration Requirements:  A plus certification Previous experience troubleshooting and supporting the above computing environment Previous experience supporting Financial Markets a plus. Previous experience providing technical support to users via telephone Proven analytical and technical skills Ability to follow and adhere to standard operating procedures Ability to diffuse volatile situations when distressed or irate customers call for support Proficient typing skills (minimum of 40 WPM) Must be willing to adapt to a flexible work schedule  Communication and Customer Service: Must be team oriented Pleasant, professional, and courteous personality Excellent verbal and written communication skills Preferences:  Microsoft MCSE Certification Previous experience supporting Lotus Notes Network administration experience Applicants who list any degrees and/or technical certifications on their resume must be able to immediately produce supporting documentation. For consideration please forward your resume to skennedy@ciber.net   CIBER, Inc. (NYSE: CBR) is a leading international, system integration consultancy, providing IT services for Internet strategy and development, complete life cycle system support (from customer quotation through cash collection), with superior value-priced services for both private and government sector clients. CIBER’s services are offered on a project or strategic staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures.CIBER is an equal opportunity/affirmative action employer. We welcome and encourage diversity in our workforce.      Location: Dallas, la 75201 Status: Full Time, Employee Job Category: IT/Software Development Company: CIBER, Inc. Reference Code: 700hdd