Technical Support

If you are eager to begin a career in Technical Support and possess good customer service skill then this may be a wonderful opportunity for you.  This entry level Technical Support role is heavy in customer service and is responsible for handling incoming requests from both students and faculty.  These requests will come in the form of phone call, email, ticket, or chat. This position will answer general “How to” questions as well as diagnose technical problems by asking accurate, concise questions in a professional and timely manner following the parameters and policies of the Co.  In addition, the Technical Support Specialist will log all calls, manage response escalation and transfer calls to other support group as appropriate. Technical Support is open 24/7/365. The shift start times may vary based on the needs of the company. Candidates must be able to work weekend and holiday hours.    Preferred Skills:   Ability to multi-task; handling phone calls and chats/emails/tickets simultaneously. Basic typing skills Ability to work under pressure Positive attitude Previous troubleshooting experience Previous problem solving experience Benefits:  Medical Dental Vision Disability Life Insurance 401K