Technical Support Coordinator I

A career with Verizon Wireless is not like a career anywhere else. Our dynamic, innovative, high-growth environment, combined with a genuine desire to make success achievable at work and in life, translates into award-winning training and benefits, a strong commitment to diversity, and exceptional opportunities for professional growth for every member of the Verizon Wireless team. A respected industry leader, Verizon Wireless is home to the most reliable network, quality products and services, and customer service that is second to none. As we work to stay at the leading edge technologically, we remain committed to offering customers across the U.S. the most reliable service on the nation's best wireless voice and data network, and offering employees unlimited opportunities to excel. Job Description Technical Support Coordinator I p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Responsibilities If you have technical ability with great communication skills that truly enjoys helping people solve problems, we would like you to join the Verizon Wireless Technical Support team! You'll be a valuable asset to our customers and well rewarded for your efforts when you apply your considerable technical knowledge and experience to help users resolve issues with their wireless products or equipment. We support some of today's hottest wireless technologies, like PDAs, wireless data devices, and Blackberries. And, if you do not already have you're A+ and/or Microsoft Certification, you can use our generous tuition assistance program to achieve it!Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or network issues. Troubleshoot for PC and Apple Operating systems. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any Customer Service and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction. p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Qualifications " High School diploma or GED required " Minimum Associate Degree in a technical field required or equivalent work experience in a technical field (A+, Net+, and/or Microsoft Certifications will be considered), BS Degree preferred " 12 months Customer Service Experience required" Ability to diagnose and troubleshoot complex data/cellular issues. " Ability to interface with customers, network and other departments on technical issues. " Exceptional communication (verbal & written), negotiation and independent decision-making skills. " Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time. " Positive role model and leadership skills/team player. " Strong interpersonal skills. " Ability to demonstrate strong aptitude and knowledge of personal computer hardware/software; possesses fundamental understanding of Internet connectivity We are an equal opportunity employer m/f/d/v. It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life. We are an equal opportunity employer. m/f/d/v Career Video http://www.view-career-video.com/videos/vzw/ Careers Site http://www.verizonwireless.com/b2c/aboutUs/careers/index.jsp Privacy Statement