Telephone Tech Support

We're Looking for Experienced Techs to Start on APRIL 14th!!

 

Warranty Corporation of America (www.waca.com), an Asurion Company, is currently seeking Technical Service Representative staff for our Norcross based Customer Service Contact Center facility. The ideal candidate will be an individual who is energetic and a self starter looking for a challenge with proven technical service skills. If you are detail oriented, express your ideas clearly and converse comfortably with customers and peers towards win-win resolutions then this just may be the career opportunity for you. TSR's (Technical Service Representatives) provide telephone technical support to callers utilizing appropriate troubleshooting methods and procedures to assist the customer with an immediate correction of their problem or determining the process necessary to reach resolution. 

 

POSITION REQUIREMENTS:

Education:  High School diploma or equivalent (G.E.D.) and A+ Certification strongly desired. 

Associate’s degree (A.A.) or equivalent from two-year college or technical school preferred.

 

Experience: Six months to one year of related Customer Service experience and/or training or equivalent combination of education and experience preferred.

 

Position Competencies:  Ability to troubleshoot computer hardware related components via the telephone;  Ability to work with various computer software programs, Windows, and other related programs; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form;  Ability to understand problems involving multiple variables in standardized situations;  Must be able to represent the department and WaCA in a professional manner through written and oral communications.

BILINGUAL IN SPANISH AND ENGLISH IS HIGHLY Desirable.

 

DUTIES AND RESPONSIBILITIES:

  Provides technical phone support to Client customer base on Extended/ Manufacturers Warranty Service Programs. Coordinate and provide hands on systems support for Windows Operating and telephony systems Troubleshoots customer’s computer hardware related problems covered under the Extended/Manufacturers Warranty Programs, striving for a break/fix resolution where possible. Where break/fix is not possible, determines whether a part and/or Technician is necessary for an in-house repair or should the unit be replaced. Completes processing of claims for Parts and Service Technician in accordance with Technical Center Policies and Procedures while achieving established departmental goals. Maintains all manual record-keeping necessary in addition to ensuring detailed entry of all claims. Provides the highest level of Customer Satisfaction by ensuring efficient and timely responses to issues and claims while maintaining a professional and positive demeanor at all times. Recommends to management improvements in policies and procedures.

 

WaCA offers a competitive salary and benefits plan including casual dress, an onsite fitness facility, tuition reimbursement, medical, vision, dental, life insurance and disability benefits for employees. Please email your resume to LHendrix@waca.com

 

No phone calls or agencies, please.

 

Only qualified candidates meeting the minimum requirements as listed will be contacted.