Top-Notch Customer/Technical Support Specialist to Join Fast Growing, Forward Thinking Company

Top-Notch Customer Support/Technical Helpdesk Specialist

 

The Organization:Well established and fast growing company located in Germantown, TN focused on providing propriety software services and supportTheir suite of software applications focuses on automating the order and inventory replenishment systems for their client baseProudly boasts that their product is used by over 10,000 customers and currently owns 70% of market share in this nicheEmployees are a “high energy” group with a “can do” attitudeCompany fosters a dynamic, challenging environment where the focus is first, and foremost, on customer satisfaction.Employees are encouraged to be problem solvers, to challenge the norm, and to think “out of the box”!!

 Outstanding Benefits and Compensation Package!:Health Benefits through Blue Cross Blue Shield of TN.  Company PAYS 80% of employee premiums401K Retirement PlanProfit SharingShort and Long Term DisabilityLife InsuranceVacation/Sick Time/Holiday Paid Time Off Company Season Tickets for the Memphis Grizzlies ( http://www.nba.com/grizzlies/) 

The Role You Will Play:Demonstrate and utilize your strong passion for customer service and customer support on a daily basisMake a positive impact on the growth within this company and watch the current market share ownership of 70% continue to grow due to your contributionsProvide dynamic, aggressive technical support to nationwide user base in areas such as Windows Mobile, Windows Server (NT, 2000, 2007), Network Connectivity, software and hardware support.Be a part of a team and a company that is growing fast and where you can grow your professional’s careers with them Monday - Friday work week during normal business hours.  No weekend support required.

Preferred Experience Should Include:Superb Customer Support and Customer Service BackgroundHelpdesk/Call Center SupportWindows Server Support and Desktop Support (Windows NT/XP/2000/2003)Networking Connectivity SupportWindows Mobile Support preferredSupport of handheld devices preferredSuperior ability to problem solveGreat memory for technical detail and previous experiencesComfortable and enjoys fast paced environmentVERSATILITY is welcomed in your day to day schedule