Unicenter Service Catalog/Service Desk Support Analyst

Location: New York, NY 10017Your location:home   »  find a job   »  advanced search   »  job description Apply Online Send this Job to a Friend We urgently seek an experienced support analyst with strong skills in Unicenter CA R11 Service Catalog and CA R11 Service Desk with workflow and screen painter experience. Duties will include;· Maintain integration points between monitoring products including Unicenter and MOM to 3rd party monitoring software.· Maintain integrity of Monitoring reports· Provide User support for all Monitoring issues· Provide and maintain User access and rights to monitoring products· Install Monitoring client agents on devices for monitoring and construct config sets for the client devices for custom monitoring· Maintain agent integrity on all monitored devices· Responsible for migrations, upgrades for monitoring tools· Responsible for development and testing of custom reports for business and custom parts for the monitoring tools.· Responsible for the integration of tools into the production environment· Will need to create and/or run reports for the business· Be able to work with server owners to properly monitor servers· Responsible for completing all Monitoring Team change orders.· Responsible with maintain the monitoring change order queue and provides time lines to the servers owners for completion or requests.· Maintain a Monitoring Team project which outlines all requests with detailed timelines including workflows· Responsible for on/off hours support of the monitoring infrastructure. Candidates must have strong skills in CA R11 Service Catalog and CA R11 Service Desk with workflow and screen painter experience. Send your resume to manny.thandi@hudson.com . About Hudson IT & Telecommunications Hudson IT&T serves as a trusted resource for clients seeking high-quality technology professionals and IT solutions. We seek consultants and direct candidates with diverse skills - from web design to systems implementation, from R&D to network planning, from program management to performance integration. We attract the best and the brightest talent in the industry, matching your skills and personality to our clients' specific requirements. Our consultant care and benefits program includes 401(k), stock purchase, medical benefits and more. We also offer a referral bonus of $500 for each referral placed on assignment for at least three months. More information is at www.us.hudson.com/it. Hudson is an Equal Opportunity Employer.    Additional Information Salary: Excellent Rates Available Status: Full Time, Temporary/Contract/Project Reference Code: HH493729510UN    Contact Information Company: Hudson IT & Telecommunications    Apply Online Send this Job to a Friend View all Hudson IT & Telecommunications opportunities Learn more about Hudson IT & Telecommunications Back to TopBack to ResultsPrintNew Search Contact Us|Help|Privacy Policy|Accessibility|Sitemapwww.hudson.com|jobs.hudson.com