ANSS - Helpdesk Specialist

Description Organization: Public Service Location: Kingstowne, VA Accenture Services workforce is a dedicated team of people who work on outsourcing engagements.  These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services and HR.  We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.  Most of our people in Services are based long-term at a client location, an Accenture Delivery Centre or, in some cases, an Accenture office.   People within the Client Operations workgroup are responsible for day-to-day provision of long-term outsourcing services to one or several clients.  Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location. Job Description   The Helpdesk Specialist is responsible for handling problem tickets, directing or making repairs and user communications. Key responsibilities may include:  Perform Tier 1 helpdesk support within the CIO team, and work closely with including tier 2 and 3 external referrals Provide break/fix desktop resolution with trouble tickets reporting Perform account creation and decimation under terms of security procedures Provide timely reporting of problem repair Provide support for network devices within the LAN including printers, scanners, plotters, facsimile, Audio Video (AV) equipment, Internet Protocol (IP). Assist in the support of computers, including high level client personnel Assist in the support permanent facilities occupants and temporary occupants, including high profile guests, large training activities, and large scaled testing activities Qualifications  Basic Qualifications:  6 months of technical helpdesk support experience with Microsoft XP desktopProfessional Skill Requirements  â€¢ Proven ability to work independently and as a team member• Ability to be flexible and work analytically in a problem-solving environment• Excellent communication (written and oral) and interpersonal skills• Strong supervisory, coaching and project management skills• Strong organizational, multi-tasking, and time-management skills  To submit resumes online Click Here  Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Accenture is an Equal Opportunity Employer. Job Information Company: Accenture Location: Arlington, VA Status: Full Time, Employee Job Category: IT/Software Development Relevant Work Experience: Contact Information Company: Accenture Reference Code: 362026