Account Supervisor for Reprograhics Services

The Account Supervisor is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include supervising a team in processing reprographics requests, doing finishing work and basic equipment troubleshooting.Job Responsibilities: Complete large numbers of reprographics requests for black/white and color photocopies. Operate production printers and copiers, including inputting job-processing settings and managing job queues. Operate finishing equipment (3-hole drills, bindery, laminating, folder, cutter, etc.) according to job ticket instructions. Check document quality before, during, and after each production job. Load copiers with paper and toner as needed. Troubleshoot basic equipment problems, placing service calls when needed. Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines. Assess incoming requests selecting the best equipment and resources for successful completion. Handle sensitive and/or confidential documents and information. Train new employees on policies and procedures. Communicate with manager and client on job or deadline issues. Requirements: Job Requirements: Bachelor’s degree or equivalent experience. Minimum of three years reprographics experience, preferably in a legal, banking or large corporate environment. Advanced knowledge of reprographics equipment and procedures, with the ability to recommend options to clients. Check the production work of other team members as part of the quality assurance (QA) procedure. Experience leading and directing employees Skilled at building and motivating a team. Provide customer assistance by answering telephone calls and emails. Ability to make independent decisions and use problem-solving skills. Ability to work in a fast-paced team environment. Attention to detail with emphasis on accuracy and quality. Ability to prioritize work to balance multiple projects and deadlines. Excellent verbal and written communication skills. Exceptional customer service skills. Intermediate computer skills required.Williams Lea offers an exciting and supportive business environment.  We develop our people and reward their contribution.  We work with openness and integrity.  We are an equal opportunity employer.  We maintain a drug-free workplace and perform preemployment substance abuse testing.Apply Online Williams Lea is an Equal Opportunity Employer.