BUSINESS SERVICES MANAGER - COMMERCIAL SYSTEMS, HR

Delphi is a world leader in mobile electronics and transportation components and systems technology.  We provide innovative solutions to a wide range of challenges in both the automotive and non-automotive industries.  Join us in the key role of Business Services Manger - Commercial Systems, HR.

 

RESPONSIBILITIES:

 

Gather input on business objectives, and translate them into IT requirements for Strategic and Annual Plans and to refresh these on a periodic basis.
–Performance metrics (e.g., operational, financial)
–Global footprint plan (e.g., acquisitions, divestitures, facility moves, new facilities)
–Global business processes and operating model
–Site specific needs/plans

Support the process for IT initiative identification, prioritization, and approval
–Work with client functional and client site leaders to develop requirements and business cases for IT initiatives and system enhancements
–Document business requirements for IT solutions in any service area that are useable/actionable by solution design and delivery organizations
–Ensure new initiatives are correctly categorized and prioritized in GPL and other tools (e.g., Mandatory, Critical Vulnerability, Discretionary)
–Work with clients to develop business cases for IT initiatives and ensure client commitment to a benefits achievement plan
–Develop and maintain the IT solution roadmap for business functions and/or sites (as assigned by the IT Division Manager)
–Represent the client on project and program reviews if required

Own the relationship between IT and client sites on behalf of and with the Divisional IT Manager
–Schedule regular meetings with key clients/sites with stated objectives and outcomes
–Deliver key enterprise IT messages (e.g., use and value of common systems, re-use of existing technologies)
–Manage client approvals, acceptance, and sign-offs for IT initiatives at local level
–Manage the day-to-day IT issues for business functions and sites (e.g., be the first point of escalation)

Support the successful completion of the IT Transformation activities in North America
–Support the sourcing activities as required
–Support the development and execution of new processes and procedures
–Support the development of financial forecasts and budget plans as required
–Support the creation / execution of transition plans. Ensure all activities are effectively transitioned and that nothing gets ‘dropped’

Work with the Applications and Infrastructure groups to ensure successful delivery of IT solutions and services

Proactively identify ways to leverage IT to increase revenue, reduce costs, or provide competitive advantage
–Recommend areas where IT service levels or consumption can be reduced to lower costs to Delphi
–Work with HR groups to control IT costs and to achieve business and IT target cost expectations

Be an advocate for common processes and systems
–Work with shared service groups to understand solutions that can be utilized for business benefit
–Work with Portfolio teams to understand the enterprise application strategy and support its development and execution

Understand the local and regional legal requirements underpinning the delivery of IT services

REQUIRED:

5 or more years of experience managing and/or coordinating IT services, projects and/or operations.
10 or more years of overall work experience.
Good understanding of the Business / PBU / Divisional organization’s goals and objectives.
A working knowledge of applicable laws and regulations as they relate to the client and locations.
Working knowledge and/or experience in one or more of the following business processes: ideally, HR including Payroll, though Finance, Supply Chain, and/or Purchasing experience can be leveraged.
Working knowledge and/or experience with the Systems Development Lifecycle. Global IT project implementation experience is preferred
Working knowledge if IT infrastructure services
Working knowledge and/or experience in Automotive or Manufacturing industry
Proven experience in planning, organizing, and working with client groups in a region or Division.
Broad experience in planning and prioritization, financial, audit, service delivery [infrastructure and/or applications] would be useful.
Demonstrated ability to negotiate on priorities
Demonstrated ability to apply IT in solving specific problems.
Proven team-worker.
Ability to set and manage priorities judiciously.
Good written and oral communication skills in local language[s] and English
Good interpersonal skills.
Ability to present ideas in business-friendly and user-friendly language.
Exceptionally self-motivated and directed and able to work in a geographically dispersed team.
Good analytical, evaluating and problem-solving abilities.
Service orientation.
Ability to motivate in a team-oriented, collaborative environment.

EDUCATION:

B.S. or B.A. - Computer Science, Business Administration, engineering, or related descipline
Advanced Degree (Preferred)

 

 

Delphi offers a dynamic atmosphere that emphasizes excellence, teamwork, and innovation.  Our total compensation program is highly competitive.  Interested candidates can apply online at:  www.delphi.com/careers.  Enter Ad Code:  9504-5492.  EOE

 

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