Bilingual Spanish Help Desk

Customer ServiceJob Description:  The Help Desk position is looking for Bilingual Agents that speak Spanish. The Help Desk Support Technician is responsible for answering Inbound Telephone Support via telephone or email for Diebold associates. The Help Desk Support Technician is responsible for PC troubleshooting and other office automation tools. The Help Desk Support Technician is also responsible for accurate and efficient problem diagnosis and dispatching. The technician must remain informed and trained in current technology and have excellent customer service skills. Requirements:  1-2 years related experience and/or training in a technically oriented customer service department or quivalent combination of education and experience. Skills: Must be PC proficient with working knowledge of various software applications and on-line systems. Ability to define problems collects data, establish facts, and draw valid conclusions. Self-starter with positive attitude. Must be dependable and have ability to adapt to a continuously changing environment. Technical skills will be based on experience and will be measured by performance on a Technical Skill Assessment administered during the initial interview.Responsibilities Include, but are not limited to: Process telephone calls from Diebold customers and associates and provide troubleshooting and assistance as needed. Includes setup and configuration, documentation and operational guidance. Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution. Escalate calls upon determination that problem exceeds level of experience. Providing excellent customer service to our customers at all times. Efficiently and effectively solving issues presented by our customers over the phone. Follow all processes and procedures established for the company and the help desk program.Call: 585- 586- 5757 and ask for a Recruiter oremail:   Rochester@suth.com   Drop BY: 1180 Jefferson Road, Rochester NY 14623  http://www.suth.com/