Billing Systems Coordinator

Essential functions of the job include, but are not limited to: • Support ICOMS Billing software and file configuration for all existing systems • Take the lead in user acceptance software and file configuration testing for new ICOMS releases • Support ICOMS end user applications including: o Security o Billing Messages o Campaigns/ Promotional Pricing o Research/ Resolve Help Desk Tickets o Report Creation/ Maintenance • Process monthly subscriber reports for Home Office • Liaison between Convergys and districts to resolve open ICOMS problems • Provide training for new ICOMS software features and releases • Assist Manager, Billing Services with special projects as needed • Act as liaison between Billing Department and Third Party vendors • Other job duties may applyRequirements• Demonstrated expertise in ICOMS Software • Proficient with AS/400 Query writing • Minimum two years customer support or help desk experience • Proficiency in MS Word and Excel • Familiarity with billing systems • Must be detailed oriented • Cable television background preferred • Strong communication skills – (verbal, written, and interpersonal) • Ability to handle multiple tasks • Ability to work as part of a team as well as independently • Ability to travel as required APPLY TO: Linn Station Human Resources E-mail: [Click Here to Email Your Resumé] About Insight Communications Insight Communications is the tenth largest cable operator in the United States with approximately 713,000 customer relationships in the three contiguous states of Kentucky, Indiana and Ohio. Insight offers bundled, state-of-the-art video, high-speed Internet and voice telephony services to its customers.