Bridge Operations Supervisor

Job Title:  Bridge Operations Supervisor

 

Status: Exempt

 

Job Description:

 

·  Assist with the hiring and termination process of members in Bridge Operations support team.

·  Supervise the daily work and job performance of members in Bridge Operations team.

·  Mentor, coach and train members of the Bridge Operations team.

·  Acting liaison between the Bridge Operators and the Service Manager.

·  Temporary Backfill for Service Manager during his absence.

·  Communicate all goals and objectives to Bridge Operators.

·  Plans, determines and distributes work to Bridge Operation team.

·  Serves as single point of contact for all problems in the Bridge Operations team.

·  Responsible for ensuring all team members queues in their area are in compliance with the SLA.

·  Recommends and creates policies and procedures to ensure efficient technical operation of the department.

·  Analyzing data from tickets and metrics reports for the development of processes to be followed by the team.

·  Monitors issues throughout the network  and insures that the team is properly handling equipment moves and root cause analysis for service failures.

·  Ensuring service requests are closed within Service Level Agreement required timeframes.

·  Requires little or no supervision.

 

If you are interested email your resume to: jhingon@milestn.com