Business Sr Manager - (CO-NewM-06cn)

Job Category:Business Sr Manager Primary Location:USA-CO: COLORADO-DENVERSchedule:Full-time Job Type:Regular Employee Status:Regular No Job Posting: 04/22/2008Description: Essential Job Functions Summary: The Managed Desktop Services Lead Deputy provides direction for managed desktop services within a specific account. The primary operational goal is to ensure timely cost effective delivery of services to the client. Contractual obligations must be maintained while maintaining or improving MDS cst position and implementing other cost controlling programs as apropriate. Oversees the creation, preparation, production and distribution of periodic reports of staffing, workflow, volume metrics, and other key performance metrics to document business operations. Oversees the analysis of or analyzes detailed performance metrics and collaborates with managers and staff to formulate service improvement recommendations. Communicates recommendations to senior management to enhance productivity and increase revenues. Develops and monitors standard business processes to ensure consistency and efficiency across appropriate groups such as teams, departments, and staffs. Identifies issues or process improvements and implements appropriate actions. Oversees employee training to ensure that standard business processes are implemented consistently within group. Creates content or provides input and feedback to appropriate parties to enhance training. Responsible for end-to-end managed desktop service delivery in a manage via metrics environment. Must excel in driving efficiencies in performance while maintaining customer satisfaction in all service areas Monitor overall performance of assigned areas Provides support and guidance to managers to ensure that business operations are consistent and efficient across area(s) of responsibility. Monitors overall performance of assigned areas to ensure cost efficiency, employee and customer satisfaction, and effective competitive and cooperative strategies. Addresses issues or concerns through implementation of corrective courses of action. Develops and manages the strategic planning sessions to ensure clear and consistent direction across assigned area teams; facilitates discussion and provides structure and input into results. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis. Basic Qualifications US Citizenship required- account requirementMaster's degree or equivalent combination of education and experience Masters degree in business administration or related field preferred Twelve or more years of business unit / account management experience Nine or more years of supervisory or management experience included Experience working with the company's business management practices, principles, methodologies, and supporting tools Experience working with business accounting practices and current industry norms Experience working with generally accepted financial management principles Other Qualifications Strong communication skills Strong interpersonal and presentation skills for interacting with team members and clients Strong analytical and strategic problem-solving skills Strong organization skills to balance work and prioritize issues Strong leadership skills Ability to manage people and provide overall leadership Remote Work Location Authorized:No Relocation Assistance:Not AvailableClearance Level:None Create Success