CVP / IP Telephony (IPT) Engineer

CVP / IP Telephony (IPT) Engineer

Integrated Contact Solutions – VoIP Solutions

 

Location: Nationwide

 

Job description:

eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous improvement.  With over 15 years of experience with operations, technology, and support of complex self-service, Contact Center, and reporting/analytics solutions, we continue to deliver proven solutions for many of the Fortune 1000.

 

Due to our continued growth, eLoyalty is seeking Cisco IP Telephony Engineers.  You will be integrally involved in the full-life-cycle of technology implementation projects, interacting closely with the client to meet specific needs throughout the process.

 

This position offers frequent travel (up to 50%) and a unique opportunity to help clients with their most challenging, cutting-edge technology initiatives.

 

As a Cisco IP Telephony Engineer, you will:Design, configure, and install Cisco CallManagerDesign, configure, and install Cisco Unity Voice MailConfigure and install voice gatewaysDesign IP Telephony solutionsTravel frequently, up to 50%

Required Skills and Qualifications:Recent and/or strong experience with as many of the following Cisco IPT products as possible: CallManager, Unity Voice Mail Systems, Cisco AVVID Architecture, Routers /Voice Gateways, and CVP (Customer Voice Portal)Hands on experience in large, multi-site call center environmentsConfident and experienced in client-facing rolesStrong verbal and written communication skillsHistory of technical design and delivery capabilitiesCisco Certified IPT Engineer – CCIE, CCVP, CCNP – a PLUS

What’s in it for you?Flexible work arrangements that give you the opportunity to work in the office or remotely based on business needEarning potential and opportunity for advancement across multiple disciplines in a variety of career pathsOpportunity to join a team diverse in both their skills and talents and their knowledge of business practices and functionsEmployee Manager program where senior level mentors help guide you on your chosen career, working with you to set short- and long-term goals for personal developmentA generous array of benefits, including medical, dental, vision, 401K with company match, employee stock purchase plan, and more!



eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement.  With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty's offerings include Behavioral Analytics™, Integrated Contact Solutions and Consulting Services, aligned to enable focused business transformation.  For more information about eLoyalty, visit www.eloyalty.com.  eLoyalty is an Affirmative Action/Equal Employment Opportunity employer:  All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, ancestry, disability, medical condition, sexual orientation, domestic partner status or Vietnam Era Veteran status.