Call Center Representative

About us:

E4X Inc. develops and deploys solutions that facilitate and encourage international ecommerce.

 

FiftyOne by E4X is the most innovative and comprehensive full-service international ecommerce offering available, helping US online and multi channel retailers expand their international reach, overcome the complexities of cross-border ecommerce and sell internationally with no more effort than selling domestically.

We are looking for a dynamic, motivated Call Center Representative to join our expanding company.

 

The job:

· Primary contact to resolve customer problems using a ticketing system

· Works with back office, vendors and partners to resolve problems

· Provide updates to the customers regarding problem status and resolution

· Establishes resolution to problems based on priority

· Records problem and resolution details in the ticketing system

· Monitor voicemail, e-mail, messages, and related information for support inquiries.

 

You will be part of the Merchant Services Team and will report to the Merchant Services Director. 



Skills and Requirements:

· Bachelor’s degree

· 2-5 years experience with common office computer programs such as Microsoft Office and email applications

· Knowledge of Salesforce.com is highly valued

· Ability to coordinate a variety of activities and manage multiple priorities in a busy office

· Must have well-developed interpersonal, organizational, and problem solving skills and be a team player with a desire to provide a high level of customer service.

· A positive attitude is a must

· Ability to bring problems to resolution independently

· Demonstrated ability to communicate orally and in writing in a clear concise and courteous manner

· Experience in the following fields is a big plus: logistics companies, freight forwarding, ecommerce, credit card processing and fraud screening

· Understanding the ecommerce environment, experience in online shopping is helpful

· Ability to work varying hours (first shift would start at 7:30am and latest shift would end at 9:00 pm)



We thank all applicants, however, only those meeting these qualifications will be considered. If you feel you meet the requirements, and are interested in joining an enthusiastic and dedicated group of people, we look forward to receiving your resume.

 

Please submit it along with a cover letter to careers@e4x.com and in the subject line state, "Call Center Representative #304".