Cisco Solutions Sales Engineer

 

As a Cisco Solutions Sales Engineer you will be developing leads and building partner relationships in support of our business development efforts for the Southeast region.  Your knowledge and experience in the converged IP contact center, voice self-service solutions (application and infrastructure) and Cisco Contact Center Solutions space will be the key for success in the Southeast region.  We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.  Anticipated travel approximately 1 to 2 times a week.

 

Responsibilities:  Develop Leads and Partner Relationships:  Develop and maintain relationships with targeted individuals in selected Regions with Cisco, Nuance and related technology vendor or service provider partners  Leverage relationships and sales track record to obtain leads from Cisco and other partners through direct communication, and coordination with local eLoyalty Business DevelopersParticipate in initial data gathering and lead qualification with both Cisco and the prospective ClientDevelop Business / Technical Needs: Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts Leverage eLoyalty’s CIPCC Solutions Framework in informal requirements meetings or facilitated workshops Document critical business and/or IT requirements and “compelling events” requiring the client to make a changeDevelop Solution Design / Configuration / Viability:Conduct solution design meetings with Cisco, eLoyalty and client personnel in order to confirm solution scope and the design required to fulfill requirementsDevelop detailed solution bill of material configurations, logical call flows, and architecture diagramsProvide information for our delivery teams to develop timeline and staffing estimatesDevelop ‘Solution Review’ presentationsParticipate in Field PS and CCMS communications with Cisco Product Managers to resolve pre-sales design and configuration questionsDevelop and Present Solutions to the Client / Support Deal Closure  Develop Proposals and SOWs using standard eLoyalty templates Provide a lead or major contributor role for RFP Response DevelopmentCoordinate preparation of materials and manage to completion the Bid Assurance process for Cisco / CIPCC pursuitsParticipate in Client Meeting Solution Reviews – together with eLoyalty and Cisco personnelCoordinate ROI Business Case AnalysesBe able to lead a multi-week team effort, with other eLoyalty participants, to develop and present a thorough CIPCC ROI Business Case AnalysisKnowledge ContributionProvide insights on Cisco product improvements, eLoyalty process improvements, template development, etc. Provide insights on competitor service offerings

 

Required skills:Deep knowledge of converged IP contact center and voice self-service solutions (application and infrastructure)Experience with Cisco Contact Center Solutions, and Relationships with Cisco Contact Center Business Unit and Field Sales Specialists is a positiveCharisma, relationship energyExperience in selling situations – particular experience selling Contact Center/ CRM professional services is a positive Excellent communication skills and credibility, from CXO levels down to detailed technical analystsAbility to think critically and logically articulate recommendations – both verbally and through compelling presentations and proposals  Strong multi-tasking skills Demonstrated ability to work collaboratively as part of a team sales effort, and to successfully operate in a flexible, virtual operating environmentAbility to travel up to 25% 

eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement.  With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty's offerings include Behavioral Analytics™, Integrated Contact Solutions and Consulting Services, aligned to enable focused business transformation.  For more information about eLoyalty, visit www.eloyalty.com.  eLoyalty is an Affirmative Action/Equal Employment Opportunity employer:  All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, ancestry, disability, medical condition, sexual orientation, domestic partner status or Vietnam Era Veteran status.