Client Services Rep I

Job Category:Client Services Rep I (Mort-E) CRSV Primary Location:USA-TX: TEXAS-HOUSTONSchedule:Full-time Job Type:Regular Employee Status:RegularJob Posting: 04/23/2008Description: Serves as liaison between the client, consumer, and the company by answering routine questions and resolving problems to ensure client satisfaction.RESPONSIBILITIESGeneral:Essential1. Investigates clients' inquiries regarding the status of assigned specialized services. 2. Examines various records such as statements, computer printouts, and correspondence when researching problems.3. Operates computer terminal, calculator, typewriter and other office equipment. 4. Converses or corresponds with clients, vendors and internal personnel when investigatingand responding to inquiries.5. May prepare specialized reports for clients and management.6. Keeps marketing and management personnel informed of client problems and resolutions. 7. May be required to maintain current knowledge of databases, equipment software and applications used internally and used by the clients.8. Responsible for participating in a Continuous Improvement Process Plan.9. Adherence to company policies and procedures.10. Adherence to applicable fair credit reporting & other related applicable laws & regulations.Client Support:Essential1. Train client via telephone on procedures, such as reading credit reports, filling out UniversalData Forms, etc.2. Trouble-shoots accessing software and equipment problems as needed.3. Responds to client inquiries regarding product and services offered.Special Projects:Essential1. Data entry for special client projects.2. Develop a business relationship with specific assigned clients.Verbal Reporting:Essential1. Provides credit reports to clients via phone, fax and/or mail.Nonessential1. Performs other clerical duties as required. KNOWLEDGE, SKILLS, AND ABILITIES1. Work requires a high school level of knowledge of several subjects in order to prepare reports,perform calculations, keep records, and/or deal effectively with other people.2. At least six-months client service experience required.3. Working knowledge of Lotus Notes preferred.4. Keyboard skills of 30 wpm preferred.5. Strong oral/written communication skills are required when interacting with clients.6. Simple problem solving required.7. Able to work overtime as required by Management. Remote Work Location Authorized:No Relocation Assistance:Not AvailableClearance Level:None Create Success