Computer Operations Tech

LOCATION: Golden Valley, MN 55426 SALARY/WAGE: Market STATUS: Full Time, Employee JOB CATEGORY: IT/Software Development RELEVANT WORK EXPERIENCE: 1+ to 2 Years CAREER LEVEL: Experienced (Non-Manager) COMPANY: General Mills Computer Operations Tech Company Overview: General Mills is a leading global manufacturer and marketer of consumer foods products, with annual net sales of $13.4 billion. Its global brand portfolio includes Betty Crocker®, Pillsbury®, Green Giant®, Old El Paso®, Häagen-Dazs® and more. It also has more than 100 U.S. consumer brands, more than 30 of which generate annual retail sales in excess of $100 million. Included in the U.S. portfolio are some of the nation's most popular brands including Cheerios®, Wheaties® and other Big G cereal brands; Yoplait® and Colombo® yogurts, Betty Crocker® desserts and dinner mixes; Betty Crocker® and Nature Valley® snacks; Totino's® frozen pizza and snacks and Progresso® ready-to-serve soups. General Mills is also a leader in the bakeries and foodservice business as a major supplier of baking and other food products to the foodservice and commercial baking industries.General Mills strives every day to live its mission of Nourishing Lives: Through its branded products, communities it serves and the way it works to preserve the environment for future generations. General Mills has been consistently ranked in the Top 10 "Best Places to Work in IT" by Computerworld - reaching #7 for 2007! With excellent benefits for our employees and flexible work/life balance – General Mills is a great place to grow your career!Position Description: Our Production Services Data Center Ops teams provide 24/7/365 monitoring and incident resolution/routing for General Mills business technologies while providing useful problem management data through the use of Viatil Remedy. Systems supported include; Tidal Scheduler, SAP and WMS troubleshooting and incident routing as well as world-wide network monitoring of General Mills sites. This position involves close interaction with several key customers that include the North American Network and International Network groups as well as several application groups. Computer Operation Technicians work twelve and one half (12.5) hour shifts, three (3) days per week on a four (4) week rotation that includes nights and weekends. Day shifts run from 7am to 7:30pm and night shifts are 7pm to 7:30am. This position reports to the Data Center Team Lead.Accountabilities: • Utilize Remedy to record and document incidents • Provide professional technical support and/or incident routing for customers • Monitor and manage escalation of worldwide General Mills data network problems • Monitor and escalate issues in the Tidal Enterprise Schedule system • Monitor HP OpenView for system dumps and critical alerts • Respond to facilities alerts in SitePro and other facilities monitoring systems • Provide printer setup and file restore services • Develop and maintain documentation as assigned • Maintains high standards of documentation and overall work output • Other duties as assignedRequired Qualifications: • BA/BS Degree or 2-4 years demonstrated Information Systems experience • Demonstrated analytical and problem solving skills as well as hands-on experience with General Mills computing hardware, software and problem management • Excellent organization, interpersonal, communication and team skills • High level of personal initiative and a strong commitment to our 24x7 shift work including nights and weekendsPreferred Qualifications: • Use of Remedy or equivalent incident/change management tool • Knowledge of monitoring tools used for network/computer operations