Customer Alliance Program Manager

Customer Alliance Program Manager CA, Inc. (NASDAQ: CA), one of the world's leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT. Customers can evolve their IT operations from being reactive and focused only on technology to being flexible, adaptable and focused on serving the business. Today, CA, formerly known as Computer Associates, serves the majority of the Fortune 1000 companies, as well as government organizations, educational institutions and thousands of other companies in diverse industries worldwide.We are currently looking for a qualified Customer Alliance Program Manager to join our Customer Alliance team at our worldwide headquarters in Islandia, NY.This position is responsible for CA's relationships with reference customers in a particular geographic region, including recruiting new reference customers, maintaining a profound understanding of the reference customers' businesses, managing CA's relationship with and involvement of reference customers in CA business on a regional level and staying up-to-date on CA's strategies from a corporate and local perspective to ensure the most appropriate and valuable use of our reference customers. Key Responsibilities:* Identify, develop and foster relationships with reference customers within assigned territory * Support the virtual account teams by fulfilling reference requests as needed * Act as central point of contact to reference customers in relation to reference activities and reference processes * Understand each reference customer's business and competitive strategy * Partner with the sales, channel sales and services teams to identify current business objectives and CA technology requirements of potential customers requesting references * Assist in developing and update reference customer profiles and maintain customer reference database, ensuring accuracy * Identify opportunities for other CA departments to best utilize references in order to shorten the sales cycle, close business and promote CA's solutions and services * Ensure open communication regarding potential new reference sites and promote the recruitment of new reference customers * Support the Islandia-based Program Managers by providing reference customers to participate in product launches, press events, marketing initiatives and industry analyst and investor relations activities * Promote successful reference customer activities to all appropriate departments * Promote CA events, available customer tools and resources and opportunities to participate in reference activities to reference customers, providing detailed feedback on all reference activity * Maintain a good understanding of CA's strategic direction * Cultivate and grow the base of local reference customers * Follow up on leads submitted from other CA departments to recruit new customers into CA's Reference Program * Support the worldwide Customer Alliance Program team * Work on special projects as assigned Key Requirements:* Typically requires 8 to 10 years of experience in a customer relations, support, marketing or sales role * Excellent customer interaction and follow-up skills * Ability to identify customer needs, problems and navigate effectively within the organization to obtain resources needed to perform duties * Excellent oral and written communication skills * Superior fact-finding and decision-making skills * Strong organizational and time management skills; multi-tasking ability * Strong presentation skills and teaming skills * Ability to develop strong business relationships * General knowledge of the software industry * Proficient in word processing, relational databases, and spreadsheet software packages * Business travel of approximately 50 percent yearly is expected for this position * Bachelor's Degree or global equivalent in business or IT-related field There's never been a better time to join CA. We're a dynamic company with a strong vision in a growing global market. At a time when customers are demanding more and more from their technology, we're changing the way the world manages IT, to help customers better perform, compete and grow. That's why the majority of leading companies across industries worldwide use our software. It's also why you'll find a wealth of opportunities for important and rewarding work. Come to CA and build the career you want.We offer competitive salary, company sponsored premium Medical/Prescription & Dental Plans, Company-Paid Holidays, Vacation, Personal and Sick Days, 401(k) Plan, Employee Stock Purchase Program, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program, and Veterinary Care Insurance. Our Islandia, NY campus offers several amenities, including: * Gourmet cafeteria with wide selection of cuisine * Montessori Child Development Center for children up to the age of six * Banking services * Fitness Center (state of the art facility complete with indoor full court basketball, indoor racquetball courts, cardio studio, outside running track, soccer fields, tennis courts) * Concierge services (dry cleaning, package shipping, stamps and movie rentals) * On-site chiropractorTo learn more about CA and this opportunity, we welcome you to visit our web site at www.ca.com EOE/AA ~CB~ ~m~ Location:   US-NY-Long Island Status:   Full Time, Employee Job Category:   Project/Program Management Career Level:   Manager (Manager/Supervisor of Staff) Reference Code:   8510   Learn more about CA