Customer Support Sr Associate

Job Category:Customer Support Sr Associate Primary Location:USA-CT: CONNECTICUT-EAST HARTFORDSchedule:Full-time Job Type:Regular Employee Status:Regular No Job Posting: 03/05/2008Description: Essential Job Functions Answers telephones and responds to highly complex customer questions regarding both life and annuity contracts. Researches customer inquiries and responds to appropriate parties in a timely manner. Records calls, processes requests and updates account history with results of inquiry to include proper documentation. Performs data updatesas requested by owners and/or agentsand matches documents to appropriate accounts to ensure up to date and accurate information. Interfaces with team members, management, and customers in reference to customer service issues. Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management. Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff. Basic Qualifications High school diploma or some college preferredNine or more years of customer service or other telephone experience with emphasis on life and annuityprocessingExperience working with organizational functions and personnel Experience working with fax machines, computer software, and telephone technology Other Qualifications Strong business and analytical problem solving skills Strong communication skills Ability to work independently as well as within a teamAbility to follow oral and written directions Remote Work Location Authorized:No Relocation Assistance:Not AvailableClearance Level:None Create Success