Customer Support Technician

Reference Code: 08-08397 2Industry: Information TechnologyJob Type: ContractJob Length: 9 monthsJob Location: 08043 Send Us Your Resume apply online with an already posted resume Apply Online TAC Worldwide Companies' contractors are our greatest assets. We are proud of the breadth and depth of our workforce and their unique skills and abilities and we are committed to providing them with challenging and rewarding positions. TWC will work with you to help identify the contract or permanent opportunity that best suits your career goals. Customer Support Technician DUTIES:   Provide first level customer support via the telephone for all technology products and services. Works with business and Systems customers to answer questions and resolve problems related to our client’s products and services. Resolves problems related to products and services. Resolves issues within a specified timeframe or refers to a qualified service provider for follow up. Diagnose customer technical problems and provide creative solutions and alternatives that meet business needs. Provide just-in-time training over the phone as needed. Refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process. Maintain documentation on incoming calls via Problem or Request Management System including steps and actions taken to resolve customer issues. Identify opportunities for process improvement and problem elimination. Share learning’s with team and service providers as appropriate. Continually focus on learning new technologies to support rapidly changing and expanding environment. Works as a proponent/advocate for customer issues and concerns in all interactions with service providers. Present a positive, customer-focused image.  SKILLS: Understands customer's issues and demonstrates real concern. Establishes credibility quickly by following up and taking initiative. Defines problems quickly and resolves majority of issues within specified timeframe. Demonstrates creativity in generating solutions. Proactively translates technology into a business solution which addresses a problem not expressed by the customer and enhances the business result.  EDUCATION: A minimum of 1 year experience in the IT field with either an in depth knowledge of one specific area of technology (e.g. Server, mainframe, telecommunications, data center operations, etc) or a broad knowledge of multiple technologies and platforms.  To view additional job opportunities with TAC Worldwide Companies, please visit us at www.tacworldwide.com