Data Center Manager

The Company:Ticketmaster is the world's leading ticketing company, operating in 20 global markets, providing ticket sales, ticket resale services, marketing and distribution through www.ticketmaster.com one of the largest e-commerce sites on the Internet; approximately 6,500 retail outlets; and 20 worldwide call centers.  Ticketmaster celebrated its 30th anniversary in 2006 and currently serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for hundreds of leading arenas, stadiums, performing arts venues, museums, and theaters.  In 2006, the company sold more than 128 million tickets valued at over $7 billion on behalf of its clients. Ticketmaster is headquartered in West Hollywood, California.Role:  Ticketmaster is looking for an Industry Professional that has large scale (50,000sqft. raised floor) Data Center Operations and People Management experience (Local/Remote).  This position will be responsible for all aspects of Data Center Operations to include but not limited to our core systems for all production, testing, and development systems.  In addition, all network systems, and other support areas not listed.  Successful Candidate should be adaptable in using their organizational skills to prioritize tasks and opportunistic in taking ownership of various projects. Have the urgency to anticipate busy schedules and teamwork to communicate with other members of the department to complete assignments on time and accurately.  Possess openness in their problem-solving and integrity in their research to effectively address the needs of employees company wide.This is an exciting time to join a company that values and rewards its employees.  If you’re interested in providing operations Support, value working relationships, and enjoy maintaining a live production data center with the goal of 99.9% uptime, this is the place for you! Responsibilities:  The Data Center Manager will be charged with the following responsibilities to include, but not limited to: *Day to Day Data Center Operations and Long Term Strategy*Project Management*Colo Management*Management of Vendors & Contractors*Capacity Planning*Financial Tracking*Sox/PCI Compliance*Logistics, Transportation, and Asset Management*Creating & Management of Documentation, Reporting, and Metrics.*Data Center Builds*Provides direction to staff, establishes work priorities and evaluates proposed solutions.*Management of Ticket Queue*Assist in planning and general maintenance of systems in co-location facility*Physical Layer, Rack servers, network equipment, miscellaneous equipment*Configure and install servers*Responding to emergencies in the Data Center.*Enforcing, Managing, Creating, Policy, Procedures, & Security.*Set schedule and resolve staff scheduling issues*Management of Standards such as ITIL, BICSI, OSHA, TIA/EIA, ISO, etc *Assess and report power, space, and cooling usage on a regular basis*Prioritize, coordinate, and deliver special technology projects.*Training*Perform On-call support as needed*Occasional travel 25%*Other duties as needed Qualifications:  * BS/BA degree, preferably in a technical discipline, or equivalent training, education and on the job experience.* 5+ years of data center technical experience.* 3+ years of data center work experience in a management role.* Understanding of server hardware – Sun, Intel, Network Appliance, and Cisco.* Cabling experience, including fiber, coax, copper runs.* Demonstrated project management and problem analysis/resolution skills.* Must be able to go up and down a ladder, lift medium to heavy objects (50lbs), bend and stoop over a lengthy period of time, distinguish colors, and have hand dexterity.*Candidate must be driven, self-motivated, and a strong team player*Must be able to learn quickly and adapt to new solutions / programs / ideas! Preferred Experience: * Data Center Operations* Electrical/Mechanical Calculations* Understanding of IEEE specifications for systems and network cabling* Familiar with Power requirements for data center hardware* Familiar with HVAC requirements for a data center facility* Experience with Solaris, Linux, and Windows operating systems* Experience with Networking Hardware such as Cisco, Foundry, other* Experience with developing and meeting Service Level Agreement requirements Competitive compensation and benefits package offered. Qualified applicants should apply online through the Ticketmaster career site or send their resume to IT.jobs@ticketmaster.com with the position title and "TN_Chi_DCMgr_040408" in the subject line.   Ticketmaster is committed to creating a diverse work environment and proud to be an equal opportunity employer. Due to the high volume of responses, we will only respond to those candidates that most closely match our requirements.  Thank you for your interest in Ticketmaster. Job Title: Data Center ManagerCompany: TicketmasterStatus: Full Time, EmployeeLocation: Chicago, IL 60616Job Category: IT/Software DevelopmentCompany: TicketmasterEmail: Apply by EmailJob Reference Code: TN_Chi_DCMgr_040408