Data Level 1 Technician (261638-738)

One Communications is the largest privately-held competitive local exchange carrier in the U.S. and a powerful telecommunications resource for your business. Our customer-focused approach gives you an attractive alternative to the big phone companies, with a superior level of service, support and personal attention they just don't deliver. We serve more than 160,000 businesses, from large to small, in 16 states throughout the Northeast, Mid-Atlantic and Upper Midwest regions. With more than 2,000 employees and $800 million in annual revenue, One Communications is in a unique position to offer your company a robust portfolio of advanced telecommunications solutions. Description

Brief Role Description:

Data Repair Answer Technician - responsible for the initial evaluation and resolution of external client troubles in a fast paced technical support environment. Duties include comprehensive troubleshooting of facility, service and feature based issues on a converged voice and data network. Technicians must be team oriented, have experience in an ISP support call center environment, and be able to work with internal and external contacts on behalf of our clients. Focus on resolution techniques for a wide range of carrier network, ISP platform (delivery of email, Web, DNS and Internet Security) and client premise equipment issues affecting the delivery of One Communications Business Class Data Services. Primary to this position is the ability to field inbound trouble calls troubles on inception identifying issues and providing a recommended course of action toward resolution.

Required Skills

Position Requirements

Minimum Required Skills: 1-3 years of experience in Telecommunication Industry1-3 years experience working with Data networking including knowledge of TCP/IP, Email, Microsoft Windows 9x/NT/2000/2003/XP OS, POP, SMTP, IMAP, WebMail, Virus software, IDS systems, and firewalls.Network + or other certification which would include proficiency in sub-netting, requiredFamiliarity with Networking / Routing technologies including frame-relay, ATM, TCP/IP, SNMP, VPN, Ethernet, WiFi, OSPF, BGP, MPLS - preferredExperience in customer service / call center environment and Internet Service Provider SupportMinimum Education:Associates Degree in related area preferred or equivalent combination of education and experience.Required Experience

Computer Skills: Microsoft OS and Office required. Telnet, Remedy, Outlook, Exchange, and some UNIX experience preferred.Work Environment / Travel / Hours: Team oriented environmentCall Center / Help Desk environment with heavy PC usage.Hours of operation are 7am and midnight daily ~ shifts vary.Travel may be required but not standard for this position