Desktop Engineer

Paradigm Solutions is currently seeking a Desktop Engineer with providing level 3 technical resolution support for Desktop Imaging related issues. In this role, the individual will:

· Create, test, validate, update and maintain a standard XP Image for all standard Laptops, Desktops and Tablet platforms.

· Research, recommend and develop solutions for an existing desktop software and image issue.  Test and validate non standard software or hardware for the customer.

· Provide a thorough report and recommend any upcoming security patch, software version upgrade and new IT software or hardware that will be suitable in the customer's environment.

· Application packaging experience to include repackaging, distribution and rollback. 

· Application packaging experience with Wise Package Studio.

· Test and validate Windows security patch for Microsoft Windows XP on all customer Platforms (i.e service packs, patches and hot fixes, upgrades, etc).

· Create scripts/programs and Registry hacks to automate systems software or to resolve related issue without customer's interaction.

· Maintain and update the customer's Desktop Imaging documentation.

· Record and track IT related problems and solutions via Remedy Action Request System.

· Provide a positive experience and quality customer service to all customers. 

This is a full time position and is located in Washington, DC.

EDUCATION and/or EXPERIENCE REQUIREMENTS

Experience supporting Windows XP desktop environment via Microsoft SMS 2003. Experience with patch deployment methodologies, Microsoft Office admin install points, Windows XP desktop administration (local/remote), WMI (Windows Management Instrumentation), Windows Update, and Windows Installer.  Client/server installation and configuration experience.  MS Windows technology expertise . Configuration management of developer's software . Ability to research and articulate recommended solutions and technology. Ability to design, develop and document technical solution and procedures. Experience in a LAN/WAN environment. Certifications (i.e., MCSE, MCSA, MCP) a plus. High level of initiative and self-confidence along with strong verbal and written communication skills is important. A bachelors degree in Computer Science or equivalent, a plus. Must be a U.S. Citizen (agency background check required).

 

Paradigm Solutions offers a comprehensive benefits package to meet the needs of its employees.  For more information about our benefits package or our company in general, please refer to our website at www.paradigmsolutions.com. Please send your MS Word formatted resume and salary requirements to dehughes@paradigmsolutions.com  with “Desktop Engineer” in the subject header.  EOE