Escalation Engineer/ Platforms

Systems Engineer/ Systems Admin or Operations Analyst, would be intereted in looking at this role with the Greatest Software company in Seattle!Required Qualifications:Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills,Experience in systems development, network operations, software support or I.T. consultingExperience with Microsoft productsStrong knowledge of Microsoft Windows 2000/2003 Server and Windows 2000 ProfessionalWorks well in a team environmentStrong problem-solving skills.B.S. degree in C.S. or E.E. or equivalent,,MCSE - Windows ServerStrong knowledge of Microsoft Windows 2000/2003 Server and Microsoft client products.Roles and ResponsibilitiesRepresent Microsoft and communicate with corporate customers via telephone, written correspondence, electronic service and in person regarding finding solutions for technically complex problems identified in Microsoft software products.Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.Collaborates with Tech Leads and escalation resources when appropriate.Report software bugs and customer suggestions.Develop specialized low level expertise in complex MS technologies. Mentor and share information improving overall knowledge of group or organization.Mentor front line support organizations, providing mentor and escalation support for complex technical and political issues.Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.Write complex technical articles and sample programs for knowledge base.Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Apply Now Location: ISSAQUAHStatus: Full Time, EmployeeJob Category: IT/Software DevelopmentCareer Level: Experienced (Non-Manager) About COMSYS COMSYS IT Partners, Inc. (NASDAQ: CITP) is a leading information technology services company with 44 offices across the U.S. and offices in Canada and the U.K. Leveraging more than 30 years of experience, COMSYS service offerings include contingent staff aug-mentation, permanent recruiting and placement, vendor management and project solutions, including network design and management, customized software development and maintenance, software globalization/localization translation services and implementation and upgrade services for SAS, business intelligence and various ERP packages. For more information, visit www.comsys.com.COMSYS is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. View all COMSYS opportunities Learn more about COMSYS at www.comsys.com