Field Engineer

Please apply directly on our website: http://xiotech.com/About_Careers.aspx Position Information: Company: Xiotech Corporation (www.xiotech.com)Job Title: Field Engineer Reports To: Director, Technical Support and Field Services Department: Field Services Summary: The Field Engineer is responsible for providing onsite post-sales activities, including installation, configuration, optimization, maintenance calls and overall technical support for Xiotech and Xiotech-sold hardware and solutions. This position is an individual contributor level field services position with no supervisory responsibilities. Install equipment at customer's facility to ensure full functionality according to specifications. Review performance reports and documentation from customers and field representatives, and inspect malfunctioning or damaged product to determine nature and scope of problem. Repair or recommend replacement or other corrective action. Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs. Provide on-site technical assistance to help troubleshoot and repair equipment. Maintain records of performance reports. Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.  Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer. Qualifications: Bachelor’s degree or equivalent combination of education and experience. Four to Eight years related experience. Specific prior experience with storage systems, SAN and NAS is preferred but not required. Working level knowledge of MS Office suite. Advanced level knowledge of PCs, servers, Windows NT, Netware and/or UNIX. Advanced level knowledge of peripheral integration We are proud to be an EEO/AA employer M/F/D/V. JOB TITLE Field Engineer COMPANY Xiotech Corporation LOCATION Boston, MA STATUS Full Time, Employee JOB CATEGORY Customer Support/Client Care RELEVANT WORK EXPERIENCE 5+ to 7 Years CAREER LEVEL Experienced (Non-Manager) EDUCATION LEVEL Bachelor's Degree COMPANY Xiotech Corporation ADDRESS Xiotech Corporation REFERENCE CODE MG10571 WE ARE PROUD TO BE AN EEO/AA EMPLOYER M/F/D/V