Field Technical Specialist

Field Technical Specialist

About NRT

 

NRT is a premier supplier of cash/ticket redemption, hardware solutions for the gaming industry. Key attributes of these solutions include faster transaction processing, lower handling costs, optimum reliability and strategic positioning for new applications. The client’s operating environment, communications with key industry interfaces and satisfying regulatory requirements are important considerations for successful implementation of these solutions.

 

The environment is entrepreneurial and fast-paced. Individual contribution to company objectives is highly encouraged and recognized. There will be abundant opportunity to develop new skills and to benefit from interaction with a highly experienced leadership team. Candidates can expect to travel to client sites on a frequent basis.

 

Role

 

Responsibilities of this individual entail various aspects of the system life cycle including but not limited to hardware/software technical support, training and installation of the NRT solution. The successful candidate, while assigned to a specific region, will be responsible for developing and maintaining customer relationships in their area and must be able to work independently.  This position reports directly do the Manager, Technical Services in Toronto, Canada.

 

Core Competencies

· Communication

· Achievement/Results Oriented

· Teamwork

· Customer service

· Flexibility/Adaptability

· Problem Solving

· Building relationships

 

Key Responsibilities

 

· Fast and complete understanding of the client’s requirements

· Reviews, analyzes, and evaluates information technology systems operations

· Familiar with standard networking concepts, practices, and procedures

· Provides support to end users on a variety of issues

· Comfortable with dealing with all levels of management

· Identifies, researches, and resolves technical problems

· Responds to telephone calls, email for technical support

· Relies on experience and judgment to plan and accomplish goals

· Installs/implements/configures upgrades and complete solutions onsite

· Conducts on-site technical and sales training to employees, partners, customers, and end-users worldwide

· Participates in the development, editing, evaluation, and validation of technical and sales training course materials

· Able to represent the Company’s image and brand – professional relations with customers of the Company in all situations, at all times

· Extensive travel required – estimated at 75 percent

 

 Required knowledge, skills, experience and qualifications

 

Education and Training

· Successful completion of an undergraduate university degree or an IT/business program from a Community College

· Accredited certifications are an asset

 

Technical Requirements

· Responsible for maintaining a high level of technical skills related to the systems and applications in use throughout the office

· Network technologies experience

· Proficient in all Windows operating system platforms

· Familiar with a variety of the field's concepts, practices, and procedures

 

Experience

· Above average written and verbal communication and management skills

· Excellent interpersonal skills to effectively communicate with all levels of professional staff

· Superb organization skills

· A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook)

· A committed team player who may not agree with but can support group/company objectives

· Proven ability to work independently or to complete tasks despite ambiguity

· The incumbent may have to be licensed by Gaming Regulatory Commissions - criminal and financial  background checks will be completed by the Company, with your consent

· Prior experience with Casinos or the development of products for the Gaming Industry is an asset

 

 

All applications MUST include:

 

· Your minimum annual salary expectation

· Why you consider yourself to be a good fit for this position

· A current resume in plain Word format

 

To apply for this position, apply online or send your résumé to hr@nrttech.com to the attention of our Human Resources department.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.