Field Technician Associate

Job Category:Field Technician Associate Primary Location:USA-DC: DISTRICT OF COLUMBIA-WASHINGTONSchedule:Full-time Job Type:Regular Employee Status:RegularJob Posting: 03/18/2008Description: Essential Job Functions Provides on-site field support to customers within the Falls Church Campus and outlaying areasto includeinstallation, and servicing and repairing personal computer systems and associated equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of desktop hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues. Basic Qualifications High school diploma Seven or more years of field support experience Experience working with the company's hardware, software and equipment products Experience working with customer technology and support requirements Other Qualifications Good interpersonal skills to work with customers and other unit personnel Good analytical and problem solving skills Good communication skills Good time management and organizational skills Ability to resolve hardware and equipment problems Willingness to travel to other locations Must be agreeable to shift work or shift adjustment, as neededExpected to be in a on-call /after-hours/weekend support rotation. Desktop / Laptop certifications a plus Remote Work Location Authorized:Yes Relocation Assistance:Not AvailableClearance Level:Secret Create Success