Field Technician Associate - Desktop/VPN - (ME-GDBIW-08cr)

Job Category:Field Technician Associate Primary Location:USA-ME: MAINE-BATHSchedule:Full-time Job Type:Regular Employee Status:Regular Yes, 25 % of the Time Job Posting: 04/22/2008Description: Essential Job Functions Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues. Duties include but are not limited to 30% New Services Work Order Queue Management (NSWO) 30% Virtual Private Network Administration (VPN) and support 15% Managed Desktop Services Technician (MDS) Break-fix/ICMS 10% BlackBerry Administration and Support 6% Video Teleconferencing Technician (VTC) 3% Plotter Supplies ordering 2% Air Card Support 1% Billing Analysis 1% CSC Pager Administration 1% CSC Cell Phone SupportBasic Qualifications US Citizenship required - account requirementHigh school diploma Seven or more years of field support experience Experience working with the company's hardware, software and equipment products Experience working with customer technology and support requirements Other Qualifications Good interpersonal skills to work with customers and other unit personnel Good analytical and problem solving skills Good communication skills Good time management and organizational skills Ability to resolve hardware and equipment problems Willingness to travel LocalRemote Work Location Authorized:No Relocation Assistance:Not AvailableClearance Level:None Create Success