Field Technician Associate - (NC-GDATP-08cr)

Job Category:Field Technician Associate Primary Location:USA-NC: NORTH CAROLINA-CHARLOTTESchedule:Full-time Job Type:Regular Employee Status:Regular No Job Posting: 05/06/2008Description: Essential Job Functions Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues. Required Skills: Microsoft Windows XP Troubleshooting and Advanced Experience ' 1+ year Blackberry Experience (Supporting and Troubleshooting) Lotus Notes Experience Office 2003-2007 experienceBasic Qualifications High school diploma threeor more years of field support experience Experience working with the company's hardware, software and equipment products Experience working with customer technology and support requirements Other Qualifications US citizenship required - account requirementGood interpersonal skills to work with customers and other unit personnel Good analytical and problem solving skills Good communication skills Good time management and organizational skills Ability to resolve hardware and equipment problems Remote Work Location Authorized:No Relocation Assistance:Not AvailableClearance Level:None Create Success