Help Desk Analyst - Technical Support

Help Desk Analyst / Tech Support - Full Time

 


About Epicor …
Epicor is an IT Software Company and a market leader for POS (Point of Sale) software. The Help Desk Analyst is an entry level position into our company. Our customers include Coach, Aeropostale, Timberland, J.Crew & Nautica. Many of our analysts have been promoted to other areas within our company to include Quality Analysis, Systems Analysis, Project Management and Technical Services. The position has a high growth potential for the right candidate.

About position…
This position provides reliable, high quality Tech Support to our end users in a professional manner.

Responsibilities…
• Responds to end user requests for technical support via telephone for hardware, software and procedural related issues.
• Dedicated to providing a high level of professional, reliable, customer support.
• Takes responsibility for, and resolves, the immediate issue with the caller. .
• Assists with store systems installations and other projects as required.
• Shows a willingness to learn and is assertive in self-education.
• Observant in reporting unusual circumstances in the field to management.
• Takes responsibility for additional projects as required.

Experience…
• Associate degree, equivalent certifications or equivalent experience with PC hardware, software and network troubleshooting.
• A+ and Network + Certifications a plus
• Retail experience is a plus but not required.
• Microsoft Word and Excel Skills
• Excellent verbal and written communications skills.
• Type at least 35 WPM.
• Dedicated to providing a high level of Customer Service.
• Is self-motivated and works well in a team environment.
• Has a sense of urgency.

Salary…
$9.00 to $14.00 per hour depending on work experience.

 

About the benefits…

Full spectrum of benefits with a minimal waiting period and choices to fit your lifestyle.

Medical, dental, vision, FSA, 401(K) with company matching, PTO, Pet Assurance, and an Employee Stock Purchase Plan. 

 

Epicor is a people-oriented company known as much for personal service as for cutting-edge technology.  Our employees are our family, the heart of our business.  If you combine high-level technical skills with a dedicated team spirit, we want you!

Join a team whose average is excellence! 

 

TO APPLY: http://www.epicor.com/www/careers

 

Epicor is proud to be an Equal Opportunity / Affirmative Action Employer.