Help Desk Specialist - Tier 1 - Full Benefits!

Responsibilities:This position is in support of the National Institutes of Health (NIH) Office of Extramural Research, Electronic Research Administration (eRA) Helpdesk. The eRA is NIH's infrastructure for conducting interactive electronic transactions for the receipt, review, monitoring, and administration of NIH grant awards to biomedical investigators worldwide. Individual will provide tier one/tier two level helpdesk support to users of NIH systems via telephone and email users include customers, analysts and developers). Will work 11am to 8pm shift.Requirements:** At least 5 years of customer service experience with at least 3 years help desk experience is required ** Candidate must be computer literate with experience in Microsoft Office tools such as Outlook, Word, Excel, etc. ** Experience with Remedy helpdesk software is a plus, but not required ** Knowledge of NIH systems such as the eRA Commons and IMPAC II is preferred, but not required ** Must be able to get along and work well with others in a team-oriented environment ** Candidate will be required to submit to a background investigation upon hire (or possibly before depending on customer direction). Continued employment on this project is contingent on satisfactory investigation results, as determined by NIH ** Must be able to work varying shifts.  To apply and to be considered, follow this link to the RSIS Career Center, cut & paste or attach your resume and create a profile. It only takes a minute! Once the profile is created, apply for this position. APPLY HERE: https://careers.rsis.com/recruiter/cc/CCJobResultsAction.ss?command=ViewJobDetails&job_REQUISITION_NUMBER=11860View our outstanding benefits at: http://www.rsis.com/rsis-corporate/RSIS/RSIS-Careers/Outstanding-Benefits.cfmWyle offers a competitive salary, training reimbursement, education reimbursement, and a comprehensive benefits package. If competitive skills drive you to a challenge, fulfill your destiny by contacting us today and Apply Online! Wyle is proud to be an equal opportunity employer. We pledge equal access to employment, facilities, and programs, regardless of race, color, creed, religion, sex, age, disability, national origin, veteran or marital status. Company: Wyle Information Systems, LLC Location: Bethesda, MD 20892 Status: Full Time, Employee Job Category: IT/Software Development Occupations: Database Development/Administration Career Level: Experienced (Non-Manager) Industry: Computer/IT Services Reference Code: 11481CH