Help Desk Tech

About the Opportunity We're looking for individuals who are interested in long-range career growth and have the strategic ability to plan for their professional futures. Sansum Clinic offers significant opportunities for growth and career advancement. Employees are encouraged to take responsibility for their own careers. You'll get the chance to work with bright, highly motivated people. Help Sansum Clinic be a leader in the Health Services industry by acting as the IT Help Desk Clerk who keeps customers informed; evaluates inquiry; resolves inquiry; tracks status of inquiry resolution; notifies client of resolution status; answers production status inquiries; provides information; updates job knowledge; accomplishes department and organization mission.

Qualifications

Expert problem-solver. Sorts through complex issues and conducts comparative analysis of multiple solutions.

Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical.

Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.

Experience providing end user support with operating systems, such as Windows, Novell, or Unix. Must be familiar with PC and client/server platforms.

Capable of producing comprehensive documentation.

Skilled at using database, spreadsheet, and word-processing software to prepare statistical and written reports with varying degrees of complexity and detail for management.

Experience informing clients, superiors, peers, and direct reports based on their information needs.

Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call.

Efficiently operates terminal and enters data. (A minimum of 5,000 ksph)

Has effective organizational skills. Keeps files and work area organized.

Support Sansum Clinic Telephones, desktops computers and peripherals; answer and respond to user requests in the helpdesk and datacenter location; diagnose and troubleshoot hardware or software problems at the user's location; or remotely using tools to take over control of user's workstation.

Qualifications: High School diploma or equivalent; A+ or equivalent certification with three or more years of helpdesk exper/training in an IT environment.



About the Community Sansum Clinic is located in beautiful Santa Barbara known for having a sense of community, a diverse population, top-notch public schools, safe neighborhoods, a breathtaking landscape, and excellent weather. You will enjoy various activities great restaurants and entertainment, hiking trails, beaches, plenty of city parks, college sports teams, golf courses, and youth sports leagues. About the Company Sansum Clinic is a well known, mid-sized ambulatory care organization. We offer a wide range of specialty areas and a more than 85 year tradition of excellence in community health care! We pride ourselves on delivering comprehensive health care through teamwork, community collaboration, research and education.

*Sansum Clinic is an Equal Opportunity Employer. Sansum Clinic is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Applicants encouraged to confidentially self-identify when applying. Employment contingent upon successful completion of background investigation. Drug-free work environment. Pre-employment drug screening required. Must be eligible to work in this country.