Help Desk/ Technical Support

Title:  CSA Installation Team

Location:  Arlington, VA

Contract Period:  5 Years

Job Hours:  Monday – Friday, times can be flexible

Starting Range: Commensurate with experience

Security Clearance: Minimum Interim Secret Required

 

Job Duties: Main duties are as follows, but may include other responsibilities as deemed necessary:

· Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IMCEN Implementation environment in accordance with current or revised Implementation Branch SOP’s and/or service level agreements.

· Install Microcomputer systems for new HQDA users and replace existing systems following a pre-defined checklist. 

· Install and configure any software that is on a HQDA pre-approved list based on set schedule.  Install and troubleshoot all HQDA approved peripherals such as RIM Blackberry 6710, Palm PDA, and smart card readers.

· Troubleshoot problems encountered using microcomputer software; Perform hardware/software testing and installation

· Perform network and desktop-based detection of viruses to counter/eliminate/control, detect, contain and eliminate virus infestations.

· Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment.

· Provide general technical support for all dial-in/remote access systems and other remote systems

· Evaluate hardware, firmware, peripherals, software packages, etc., for use by staff and provide recommendations to accomplish the desired objectives.

· Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data.