Helpdesk Engineers

 

TechAssist is a leading national managed services provider to small and medium sized businesses. We are looking for talented Helpdesk Engineers to join our growing National Operations Center located in Pittsburgh, PA.

Helpdesk Engineers are responsible for customer service, ticket management and routing, and Tier I/II support issues including remote troubleshooting of desktop/laptop hardware issues, Microsoft and Apple Operating Systems and Software Suites, Third Party Applications, and Active Directory Account Issues.

The positions report directly to our Operations Manager. Candidates should be willing to work flexible hours however services are provided 8AM - 8PM Monday - Friday.

 

Helpdesk Engineer Requirements:

Excellent Organization and Communication Skills

Proficient Knowledge of Active Directory

Familiar Knowledge of Windows 2003 Server

Excellent Knowledge of LAN/WAN Networking


 

Excellent Knowledge for Windows and Apple Operating Systems including OS X, Windows Vista, XP, and 2000 Professional


Excellent Customer Service Skills

Bachelors Degree or Equivalent Experience



TechAssist provides excellent compensation, benefits including 401K, health, dental, vision, short and long term disability, and life insurance.

Candidate should be willing to provide references and will be subject to background check before hire.