Helpdesk Position Available Immediately

Do you want to be a part of a Fortune 500 Company?  Come join our team!  We are looking to interview and hire ASAP!

 

 

Learning Support Representative

 

Provide technical assistance for Learning offerings worldwide. Support is provided via phone and email. Team provides support 24 x 7. 

 

 

Ÿ 3-5 years experience working in a support group environment

Ÿ Experience diagnosing internet/intranet connectivity issues  (pop-up blockers, web browsers) 

 



   

Duties & Tasks

 

Ÿ Provide back up support for other team members when needed.

Ÿ Provide weekly report of hours spent in support of each assigned project/program.

Ÿ Provide telephone and email support

Ÿ Work with department teams as required to provide problem resolution

Ÿ Accept ownership of assigned duties, tasks and problems

Ÿ Interface with developers and project managers

 

 

Skills Required

 

Ÿ Excellent administration skills

Ÿ Excellent written/verbal communication skills

Ÿ Excellent diagnostic skills

Ÿ Workload analysis and measurement

Ÿ Excellent customer relationship skills

Ÿ Excellent teaming skills

Ÿ Excellent database management skills