IP Telephony Engineer/Unified Communications Consultant

Unified Communications Consultant

Burwood Group, a Cisco Gold Partner specializing in Advanced Unified Communications, is looking to add to its growing Chicago team.

The Unified Communications Consultant will work in a variety of complex, enterprise environments including but not limited to Cisco Unified Communications Manager 4/5/6, Cisco Unity Unified Messaging (Exchange and Domino), Cisco Emergency Responder, Cisco IP Contact Center Express, Cisco Unified Operations and Provisioning Manager, Cisco Mobile Client (Orative), Microsoft Exchange Unified Messaging, and  Microsoft Office Communications Server. 

The Unified Communications Consultant will oversee the design, architecture, implementation, security and support of large multi-site, multi-vendor unified communications environments; lead client visioning for future systems deployments, lead project teams, prepare scope documents and project plans, design and implement best practices for unified communications deployment to ensure client investment in technology is consistent with their business objectives and that proposed projects are executed successfully. The Unified Communications Consultant will also serve as a Subject Matter Expert (SME) on Unified Communications matters, including sales and RFP support, and mentoring, training and support of less senior Unified Communications Engineers.

This individual must possess strong interpersonal, business and technology skills that enable them to engage at the CxO and Director/Manager levels, as well as lead teams of consultants and clients.  Ideal candidates will also be experienced in IT consulting with a holistic understanding of the IT operations within a business organization.  Also, be able to quickly adapt to a fast-paced sales and quality-based delivery model, work in a team-based environment and self manage.

This position requires excellent verbal and written communication skills, between both the customer and all levels within the organization.  Knowledge of sound business practices and a proven track record of exceeding customer expectations and anticipating their needs are also required.  Must be motivated with a focus on team performance.

 Primary Responsibilities:Lead and SME for unified communications-related initiativesEnsuring on time and on budget completion of project initiativesResearching and developing innovative solutions around unified communicationsDevelopment of unified communications-based marketing solutions (white papers, case studies, etc.)Being involved on business development and pre-sales activities on unified communications-related activities

 Job Qualifications:5-10+ years of overall IT experienceMinimum of 3-5+ years of experience consultingExcels in the sale, planning, design, rollout and support for large enterprise unified communications initiatives (1000 to 20,000 endpoints)In-depth experience with multi-site, global IP telephony and unified communications rollouts/migrationsExperience integrating/migrating legacy PBX infrastructure to unified communicationsExpert knowledge in Cisco’s Unified Communications product portfolio.Cisco routing and switching experience, including LAN/WAN/Security architectureExperience with IPCC scripting a plusCCIE Voice or CCVP certification preferredTeam and/or project leadership experienceStrong customer relationship skills Strong communication skills; ability to present to small/medium groupsStrong documentation skillsWilling to travel

 Why work here?Dynamic peopleTeam-oriented environment Leading-edge technology Challenging opportunities Local client-base Expanding locations Opportunities for travel Excellent benefits

Burwood is not intent on being the largest company; but rather, the best. We strive to foster a friendly culture of cohesiveness and accountability by individuals who instill the trust that is necessary to work well with both coworkers and clients.

 

Burwood Group hires employees who strive for personal growth in an environment where individuals can make a big impact and influence the success of the company.  Our consultants are chosen for their combination of technology, consulting and problem-solving skills.  We look for people with a broad technology understanding, who can focus on Burwood's core areas of internetworking and security.

 

Burwood Group Mission Statement

Burwood Group seeks to build strong relationships and be a trusted advisor that protects our clients’ best interests and solves their complex IT problems by making infrastructure strategic.

As an Equal Opportunity Employer, Burwood fosters and promotes a diverse work environment.