IT Field Service Technician

Senior Field Technician for break/fix VAR. Company has been in business for 15 years and has a steady growth curve. Experience with Server 2003 and Exchange 2003 a must.

Customer base ranges from small SMB's to enterprise. The most important attribute for our Technicians is a great Customer Service attitude!



Duties:

* Evaluates system potential by testing compatibility of new programs with existing programs.



* Evaluates expansions or enhancements by studying work load and capacity of computer system.



* Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.



* Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.



* Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.



* Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.



* Places software into production by loading software into computer; entering necessary commands.



* Places hardware into production by establishing connections; entering necessary commands.



* Maximizes use of hardware and software by training users; interpreting instructions; answering questions.



* Maintains system capability by testing computer components.



* Prepares reference for users by writing operating instructions.



* Maintains historical records by documenting hardware and software changes and revisions.



* Maintains client confidence and protects operations by keeping information confidential.



* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.



* Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications:

Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database Performance Tuning