IT Support Specialist (phone support) Level I - Part Time, 1st shift/weekends

SARCOM, Inc. is an outstanding organization that is positioned as a leader in Enterprise Technology and Services.  We offer a complete portfolio of services.  We support our customers to create a competitive advantage, increase revenue opportunities and reduce costs through expertise in the application, delivery and support of technology solutions.  SARCOM has over a twenty year history of unsurpassed customer satisfaction. We are the preferred solution provider for our customers’ technology lifecycle needs. 

 

With our recent purchase by Wareforce and their parent company, PC Mall (NASDAQ: MALL), SARCOM has become part of an elite national VAR with annual revenue exceeding $1.5 billion, making us a valued part of one of the largest IT Resellers in the nation.  And we are poised for significant growth in 2008. 

 

We are currently searching for a IT Support Specialist (phone support) Level I to join one of our corporate support team in Lewis Center (Columbus) Ohio.  This is a Part Time, 1st shift/weekend position (Saturday 8:00 AM to 5:00 PM and Sunday 6:00 AM to 6:00 PM). 

Job Summary:  The Support Specialist Level 1 is responsible for front line end user support by answering calls, resolving issues, and providing exceptional customer service.  Responsibilities of this position include attaining and maintaining competency in appropriate knowledge and skills.  Satisfaction of the client is the main objective of a Support Specialist.

 

Essential Duties:

· Answers all contacts in a professional, friendly and timely manner as requested through submittal mechanisms such as phone, e-mail, fax, and walkups.

· Builds strong relationships with end users by projecting a positive attitude, showing sincere concern, providing helpful support and making the end user feel important.

· Troubleshoots and problem solves efficiently by using active listening skills and asking pertinent and specific questions.

· Demonstrates an understanding and proficiency of use with customer contact management systems. (Tivoli, Remedy, HEAT, etc.)

· Displays competency of site hardware, software, systems and all supported services.

· Competent in supporting shrink-wrapped software, basic palm applications, remote connectivity, proprietary applications, supporting servers, networking administration and network problems.

· Proficient in supporting Microsoft applications and operating systems.

· Closes tickets in a timely manner and follows up with all end users to ensure customer satisfaction.

· Assigns appropriate priority and severity levels to all tickets and escalates them per site procedures.

Required Qualifications:  Associate or Technical School degree preferred or equivalent combination of education and professional work experience, 0 – 6 months of phone support in a customer support environment and 1 (one) year working in a performance support/call center environment.

 

 

Compensation is based on experience. 

 

Interested candidates should email their resume to:

 

19107@sarcom.hrmdirect.com

 

We are an equal opportunity employer!  

 

www.sarcom.com 

www.wareforce.com

www.pcmall.com

 

PLEASE, NO AGENCIES.