IT Support Supv/Network Admin.

We are a privately owned, industry leading, high volume data call center, with innovative technology looking for a hard working IT Support/Network Admin professional.

 

ESSENTIAL FUNCTIONS:

 

Maintain a professional and confidential atmosphere.

 

Participate in the interview and hiring process.

 

Conduct performance reviews.

 

Monitor Service Desk operations and escalate tickets to ensure problems are handled in an expeditious manner.

 

Assign and schedule day-to-day work assignments and ensure work is complete in a timely and effective manner.

 

Supervise staff in day to day performance of duties to assure the highest level of performance and customer service.

 

Provide leadership in the areas of conflict resolution, training/development, skills enhancement, process improvement and team building.

 

Document, track and monitor problems to ensure resolution in a timely manner with the least business impact.

 

Oversee desktop support problems and resolutions to determine trends and problem areas.

 

Primarily responsible for operational support of the company’s workstations, laptops, printers.

 

Secondary support for servers: MS 2003 Active Directory, SQL 2000 Enterprise, SQL Database Clustering; LAN WAN, Firewall, Routers, VPN and database backup strategies.

 

Secondary support for domain controller maintenance and datacenter security and auditing.

 

SKILLS, EXPERIENCE & EDUCATION:

 

College Degree preferred but not required.

 

Microsoft Certification preferred but not required.

 

At least 3 years supervisory experience in an enterprise IT help/service desk environment with a minimum of 5 direct reports.

 

Must be able to manage time/priorities and work autonomously with minimal supervision while still being a team player.

 

Excellent verbal and written communication skills.  This includes the ability to provide timely, thoughtful performance reviews and comprehensive technical reports.

 

Excellent customer service skills with the ability to communicate effectively, calmly and patiently with both technical and non-technical audiences.

 

Excellent ability to diagnose computer, network and printer issues using all available resources.

 

Experience teaching troubleshooting techniques, operational procedures and customer service to help/service desk employees.

 

Maintain accurate records of IT equipment purchases, moves and replacements across local and remote sites.

 

Solid knowledge of information technology (primarily Microsoft).  The ideal candidate will have an excellent technical understanding of the available systems and appropriate support models, experience with five server data center. 

 

Solid knowledge of desktop software including Microsoft Office products, Adobe products, WEB browsers, ASP.NET database driven web applications, and security related products.

 

General knowledge of implementation of data center build-outs and MS IIS.

 

Secondary support troubleshooting current or beta deployments.

 

BENEFITS:

 

Competitive Salary

Medical, Dental, 401kSick/Vac/Holiday pay after 90 days