Implementation Project Coordinator

Company summary:Speakeasy is one of the nation’s leading broadband voice (VoIP), data and IT service providers. Speakeasy helps small businesses succeed by offering simplified voice and data solutions that improve the customer experience, increase employee productivity and help cut costs. Based in Seattle, Speakeasy has provided award-winning customer service since 1994 and joined the Best Buy family of companies in April 2007, working with Best Buy For Business to champion technology for small businesses throughout the U.S. Visit Speakeasy at www.speakeasy.net or call 800.556.5829. Position summary:The Implementation Project Coordinator will be responsible for Planning, Execution, Control and Closure of Business VoIP and Managed Services (Collocation and Managed Hosting) customer implementation projects. This is a new and important role for Speakeasy, and as such, responsibilities of this position will grow and change as necessary during its evolution. Responsibilities:• Managing customers through the Speakeasy Implementation processes, beginning in the Sales & Solution Design stages.
• Management and execution against project plans and delivery commitments.
• Creating and maintaining customer communications, technical documents, project plans and scopes of work for each customer, when appropriate.
• Documenting installation steps and progress in Speakeasy’s OSS.
• Documenting additional aspects of project schedules via Visio, Microsoft Project, etc.
• Potentially traveling to customer locations.
• Completely owning and managing all aspects of the customer relationship throughout the hand-off and implementation process, including:
o Hand-off from Sales
o Proactive customer updates on milestones, delays, issues to resolve, etc.
o Timely responses to customer questions and concerns
o Hand-off to Support
• Ability to identify, track and manage to resolution risks and customer issues for each implementation.
• Coordinating and forming solid working relationships with other departments, vendors and partners, including Sales, Solution Engineering, Product/Marketing, Activations, Finance, etc.
 Skills and experience required:• At least 12 months project management experience.
• At least 6 months Managed Services and or Data Center experience.
• Telecommunications or VoIP experience preferred.
• Ability to maintain strict professionalism in all client communication.
• Ability to handle multiple competing priorities in a fast-paced environment
• Direct hands-on experience supporting end-user customers in a Customer Operations position.
• Maturity, judgment, negotiation skills, influence skills, analytical skills, and leadership skills are essential and critical to successful management of projects at this level.
• Ability to work with technical and non-technical business owners alike.
• Demonstrated experience managing multiple vendors.
• Working knowledge of Data Centers, network topologies, firewalls, VPNs, bandwidth requirements, load balancing, switch management etc...
• CCNA or MCSE certification preferred
• Working knowledge of Voice over IP technology.
• Excellent written and verbal communication skills.
 Additional Information:Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy’s continued success.





For more information about Speakeasy and about the position, check out our website at http://www.speakeasy.net/careers/


If you are interested in this position, you can apply directly by clicking here