Information Systems Consultant

Description:

Online Business Systems has been guiding clients down the road to innovative business and technology solutions since 1986. Our "Culture of Innovation" permeates each of our seven North American offices.

 

We are looking to continue our growth and success in our Customer Interaction Management (CIM) Practice. Online provides leadership, expertise and experience integrating disparate systems and data to help our clients develop strategies and implementation plans to increase the value of customer interactions.

 

Customer Interaction Management may include enabling services through speech recognition systems, Call Center technology, web self service, kiosk and other contact channels. In order to deliver the best solutions for our clients, Online has partnered with industry leading companies including Genesys, a leader in customer interaction and enablement software.

 

Responsibilities:

Delivery of projects using all appropriate components of Online's methodology and supporting methodologies.

 

Responsible for communications at many levels, both internally and externally. This can include client executive and sponsors, Online executive and your delivery team.

 

Develop standards, templates, and procedures to aid in the development of the required work products.

 

Utilize industry leading technologies to architect, develop, and implement solutions for Online’s clients.

 

Conduct needs assessments or process facilitation with clients to identify organizational, information, and integration requirements.

 

Promote interoperability of business and technology, acting as the bridge between the business objectives and the technology requirements.

 

Develop and implement reporting solutions that provide key performance data for various roles within a client organization including Scorecarding, Dashboards, and Historical Reporting.

 

Desired Skills:

Previous consulting experience – ability to develop productive working relationships with both clients and other project team members; troubleshooting.

 

Expert problem-solver. Sorts through complex issues and conducts comparative analysis of multiple solutions.

 

Implementation and deployment experience.

 

Strong interpersonal and communication skills.

 

Ability to produce results under constraints of time, budget, available expertise, existing applications and infrastructure.

 

Must be able to travel.

 

3-5 years experience

 

Bonus Skills:

Call Center experience.

 

Application/database integration knowledge.

 

Database, SQL knowledge.

 

Bachelor’s degree in Commerce (MIS major), Computer Science and/or MBA an asset.

 

Work Environment:

Onliners are more than just members of a great team – they are an integral part of Online’s DNA.

 

We generally like to get up and go to work. But we’re not all about work. We believe it’s important to keep work in proper perspective of the “bigger things in life.” Perfect balance is struck when we can hardly wait to get to work in the morning and we can hardly wait to get home at the end of the day.

 

Our success depends upon our ability to foster a “Culture of Innovation.” We encourage Onliners to be innovative, explore their possibilities, and discover the limits of their potential. We thrive on the challenges that push our creativity and resourcefulness, test our powers of reason and innovation, and make us pull together to succeed. Onliners handle their day-to-day challenges by working as a pack – everyone does their part to get the job done, but we've got each others' backs and we’re willing to go the extra mile to help each other out.

 

We believe it’s important for Onliners to get the most out of their careers, so we assign local guides, or Career Mentors. These mentors help Onliners assess where they are today, help them understand where we are traveling as a company and, in that context, help them plan their future career path.

 

While we offer all the standard benefits that others do, we also offer professional development budgets that are second to none. We know that we need to stay on the leading edge of technology. It’s all about stretching and being brave, without getting in over our heads.

 

We encourage each other to share our differences, our creativity, and our unique perspectives. This is what allows us to solve multi-dimensional problems with multi-faceted perspectives. As the saying goes - if everyone were the same, the world would be a boring place. At Online, we refuse to be boring.